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Head of Quality Governance and Assurance x2
4 months ago
Job summary
This is an exciting opportunity within the ICB for a Permanent, Band 8b, Head of Quality Governance and Assurance role within the Nursing, AHP and People Directorate in Sunderland.
The post is full time, however we are willing to consider part time or any other flexible arrangements.
The successful candidate will live by our Values and Behaviours and help to achieve the ambitions and key priorities of the ICB. You will also contribute to shaping the future across newly formed teams.
The nature of the role demands a significant degree of autonomy, the ability to manage and respond to day-to-day challenges as well as a high degree of intellectual flexibility. You will have excellent communication and engagement skills and meet the essential criteria outlined within the Job Description.
Main duties of the job
To act as a first point of contact for the ICB in relation to highly sensitive quality, patient safety and patient experience issues, evaluating information provided in relation to risk identification, providing reassurance where appropriate, management and escalating as appropriate
Deputise for Director of Nursing and/or their Deputy.
This post is largely autonomous and as such the post holder will be expected to prioritise their own workload but will work closely with the Director of Nursing, their Deputy and the wider quality team, safeguarding colleagues and commissioning leads.
The post holder is expected to demonstrate a high level of analytical skills and to be able to use their judgement in a variety of highly complicated situations and or settings. This will likely also include understanding data as well as clinical situations.
The post holder will be required to write concise and accurate reports to provide assurance both internally within the ICB and external bodies. He/she needs to be able to analyse, interpret and compare highly complex and often emotive facts relating to the provision of care across a variety of providers and settings.
About us
Should you wish to discuss the Vacancy in more detail, please contact Sarah Dronsfield ( ) for an informal discussion.
Interviews will be held on 3rd July 2024.
Job description
Job responsibilities
Working with the Director of Quality/ Directors of Nursing develop a robustevolving quality framework incorporating the 4 key elements of quality todeliver improvements in outcomes for the people of NENC.
Support and contribute to the development of Quality governance systemsacross the ICB liaising with the place-based teams to maximise their contributionto matrix working in partnership with the organisational leaders.
Contributeto the development and implementation of local systems to demonstrate robustperformance information in order that reporting, and accountabilityarrangements are suitable and in place across the ICB.
Thepostholder will ensure that there are effective monitoring processes in place,that will promote effective escalation of risks and concerns that have thepotential to affect patient outcomes or compliance/ regulatory standards.
To act as a contact point for the ICB in relationto highly sensitive quality, patient safety, and patient experience issues,evaluating information provided in relation to risk identification, providingreassurance where appropriate, management and escalating as appropriate.
To lead, develop and manage quality assurance andimprovement in Commissioned services to enable the ICB to discharge itsstatutory duties.
oTo work collaboratively with provider colleaguesand wider stakeholders to develop and implement a variety of innovativeapproaches to quality improvement including contractual/performance methods.
To drive improvements in quality and safety acrossthe local healthcare economy through influencing provider service developmentand the monitoring of performance around quality and safety. To provide assurancethat the services the ICB commissions fulfil their quality and patient safetyresponsibilities and duties and work closely with commissioning and performanceteam members to ensure that they receive expert advice. This will includecontributing to:
o The performance management of providers on allquality, patient safety, and patient experience issues, in the monitoring ofquality schedules, serious case review action plans and other relevantdevelopment plans, reporting assurance to ICB and escalating concerns andunderperformance where appropriate.
Deputise for Director of Quality/ Director ofNursing and/or their Deputy.
This post is largely autonomous and as such thepost holder will be expected to prioritise their own workload but will workclosely with the Director of Quality/ Director of Nursing, their Deputy and thewider quality team, safeguarding colleagues, and commissioning leads.
The post holder is expected to demonstrate a high level of analyticalskills and to be able to use their judgement in a variety of highly complicatedsituations and or settings. This will likely also include understanding data aswell as clinical situations.
The post holder will be required to write concise and accurate reportsto provide assurance both internally within the ICB and external bodies.
The postholder needs to be able to analyse, interpret andcompare highly complex and often emotive facts relating to the provision ofcare across a variety of providers and settings.
To provide specialist advice and policy input/approval in relation toclinical, risk management and quality assurance processes impacting on internalICB processes and external/provider organisations processes.
To contribute to the delivery of quality strategiesand processes to mitigate clinical and patient safety risks and enableunderstanding of the consequences of non- compliance.
Ability to Input to local and national agendaaround policy development.
To work closely with the executive team, GPs and Safeguarding Leads andprovider colleagues in developing the quality agenda across the ICB.
Forge partnerships with and influence all keystakeholders in the health and social care and local economy to ensure thewidest possible participation in the health, social care, and criminal justiceagendas to support the development and delivery of strategic objectives.
Take responsibility for creating a culture of continuous improvement inclinical services and standards of patient care commissioned to improve thehealth of local people.
Implementdecisions of the ICB in an effective and efficient manner.
Asa member of the ICB team, contribute and lead as appropriate to the developmentand agreement of policies and procedures within the ICB.
Please see the job description attached for a full overview of the role and responsibilities.
Job description
Job responsibilities
Working with the Director of Quality/ Directors of Nursing develop a robustevolving quality framework incorporating the 4 key elements of quality todeliver improvements in outcomes for the people of NENC.
Support and contribute to the development of Quality governance systemsacross the ICB liaising with the place-based teams to maximise their contributionto matrix working in partnership with the organisational leaders.
Contributeto the development and implementation of local systems to demonstrate robustperformance information in order that reporting, and accountabilityarrangements are suitable and in place across the ICB.
Thepostholder will ensure that there are effective monitoring processes in place,that will promote effective escalation of risks and concerns that have thepotential to affect patient outcomes or compliance/ regulatory standards.
To act as a contact point for the ICB in relationto highly sensitive quality, patient safety, and patient experience issues,evaluating information provided in relation to risk identification, providingreassurance where appropriate, management and escalating as appropriate.
To lead, develop and manage quality assurance andimprovement in Commissioned services to enable the ICB to discharge itsstatutory duties.
oTo work collaboratively with provider colleaguesand wider stakeholders to develop and implement a variety of innovativeapproaches to quality improvement including contractual/performance methods.
To drive improvements in quality and safety acrossthe local healthcare economy through influencing provider service developmentand the monitoring of performance around quality and safety. To provide assurancethat the services the ICB commissions fulfil their quality and patient safetyresponsibilities and duties and work closely with commissioning and performanceteam members to ensure that they receive expert advice. This will includecontributing to:
o The performance management of providers on allquality, patient safety, and patient experience issues, in the monitoring ofquality schedules, serious case review action plans and other relevantdevelopment plans, reporting assurance to ICB and escalating concerns andunderperformance where appropriate.
Deputise for Director of Quality/ Director ofNursing and/or their Deputy.
This post is largely autonomous and as such thepost holder will be expected to prioritise their own workload but will workclosely with the Director of Quality/ Director of Nursing, their Deputy and thewider quality team, safeguarding colleagues, and commissioning leads.
The post holder is expected to demonstrate a high level of analyticalskills and to be able to use their judgement in a variety of highly complicatedsituations and or settings. This will likely also include understanding data aswell as clinical situations.
The post holder will be required to write concise and accurate reportsto provide assurance both internally within the ICB and external bodies.
The postholder needs to be able to analyse, interpret andcompare highly complex and often emotive facts relating to the provision ofcare across a variety of providers and settings.
To provide specialist advice and policy input/approval in relation toclinical, risk management and quality assurance processes impacting on internalICB processes and external/provider organisations processes.
To contribute to the delivery of quality strategiesand processes to mitigate clinical and patient safety risks and enableunderstanding of the consequences of non- compliance.
Ability to Input to local and national agendaaround policy development.
To work closely with the executive team, GPs and Safeguarding Leads andprovider colleagues in developing the quality agenda across the ICB.
Forge partnerships with and influence all keystakeholders in the health and social care and local economy to ensure thewidest possible participation in the health, social care, and criminal justiceagendas to support the development and delivery of strategic objectives.
Take responsibility for creating a culture of continuous improvement inclinical services and standards of patient care commissioned to improve thehealth of local people.
Implementdecisions of the ICB in an effective and efficient manner.
Asa member of the ICB team, contribute and lead as appropriate to the developmentand agreement of policies and procedures within the ICB.
Please see the job description attached for a full overview of the role and responsibilities.
Person Specification
Qualifications
Essential
- Professional clinical knowledge acquired through degree, supplemented by specialist training to masters or equivalent level, management qualification or equivalent experience.
- Registered healthcare professional.
- Additional Nursing speciality qualification.
- Teaching or equivalent qualification.
Essential
- Able to travel independently.
- IT literacy.
Essential
- Able to work under pressure and to tight deadlines.
Essential
- Advance level skills in leadership, negotiation, and change management.
- Excellent communication, influencing and diplomatic skills in dealing with challenging and contentious situations.
- Personal credibility to bring together senior staff form a range of organisations and professional backgrounds.
Essential
- Significant NHS or Public Sector experience at a senior management level with quality governance and assurance systems.
- Evidence of carrying out audit and or research.
- Experience of undertaking clinical root cause analysis, such as incident investigations or reports.
- Experience of quality and safety agenda or equivalent for example clinical governance, clinical effectiveness, patient safety, patient experience.
- Operational management of service delivery.
- Knowledge of clinical quality indicators and approaches to quality measurement techniques and processes.
- Ability to analyse and interpret complex written and data information.
- To make judgements on complex and detailed national and local policy in order to advise Directors, and Managers from Health and Partner agencies.
- Knowledge of quality governance and able to operate within this framework.
- Significant leadership experience within acute and community-based clinical services.
- Experience and understanding of regulatory standards and compliance.
- Implementing evidence-based practice and the use of clinical audit and research.
- Knowledge and understanding of the strategic context of commissioning.
Person Specification
Qualifications
Essential
- Professional clinical knowledge acquired through degree, supplemented by specialist training to masters or equivalent level, management qualification or equivalent experience.
- Registered healthcare professional.
- Additional Nursing speciality qualification.
- Teaching or equivalent qualification.
Essential
- Able to travel independently.
- IT literacy.
Essential
- Able to work under pressure and to tight deadlines.
Essential
- Advance level skills in leadership, negotiation, and change management.
- Excellent communication, influencing and diplomatic skills in dealing with challenging and contentious situations.
- Personal credibility to bring together senior staff form a range of organisations and professional backgrounds.
Essential
- Significant NHS or Public Sector experience at a senior management level with quality governance and assurance systems.
- Evidence of carrying out audit and or research.
- Experience of undertaking clinical root cause analysis, such as incident investigations or reports.
- Experience of quality and safety agenda or equivalent for example clinical governance, clinical effectiveness, patient safety, patient experience.
- Operational management of service delivery.
- Knowledge of clinical quality indicators and approaches to quality measurement techniques and processes.
- Ability to analyse and interpret complex written and data information.
- To make judgements on complex and detailed national and local policy in order to advise Directors, and Managers from Health and Partner agencies.
- Knowledge of quality governance and able to operate within this framework.
- Significant leadership experience within acute and community-based clinical services.
- Experience and understanding of regulatory standards and compliance.
- Implementing evidence-based practice and the use of clinical audit and research.
- Knowledge and understanding of the strategic context of commissioning.
Employer name
North East & North Cumbria ICB
Address
North East and North Cumbria Integrated Care Board
Pemberton House, Colima Avenue
Sunderland
SR5 3XB
Employer's website #J-18808-Ljbffr
