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Night Receptionist

1 month ago


Wembley, United Kingdom AccorHotel Full time
  • To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
  • Check that details of regular guests are updated using Guest History.
  • Ensure all diary events flags and specials are actioned.
  • Check and pass on all guest mail messages and parcels promptly.
  • To liaise closely with Housekeeping on information relating to rooms and lost property.
  • To be fully aware of daily worksheet and ensure this form is used.
  • To ensure guest registration forms are completed correctly then the computer is updated accordingly.
  • Ensure all account postings are accurate and necessary paperwork produced.
  • Ensure an accurate cashiering balance is performed at the completion of shifts.
  • Ensure security procedures are maintained according to policy.
  • Complete Express Check out envelopes.
  • Ensure security boxes are maintained and run within security procedures.
  • Report any safety hazards in the area.
  • All complaints to be handled promptly and efficiently.
  • Attend and participate in meetings and training sessions provided.
  • Any other duties requested by the Night Manager.
  • Ensure the correct welcome is given to all callers.
  • Ensure the correct welcome is given to all guests.
  • Guest Valet Parking if required.
  • Complete all audit tasks as specified by the Night Auditors checklist.
  • To answer as promptly as possible all incoming calls.
  • Ensure reports are distributed.
  • Ensure all cash and credit is handled with related paperwork.
  • To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
  • Process wakeup calls.
  • Ensure necessary handover of information is passed on to the oncoming shift.
  • Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
  • Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.

Remote Work :

No


Employment Type :

Fulltime