Customer Service Advisor

2 months ago

Earlham, United Kingdom Service Service Full time
We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 + e-commerce web shops daily, through telephone, email support and online chat support.
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
This is a 4-month contract to cover our client's busy pre and post-Christmas period. Our client may offer you a permanent role at the end of the fixed period, dependent on business needs.
Key responsibilities:
* To be the first point of contact for our clients, providing excellent customer service in-line with client requirements and internal key performance indicators.
* Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client.
* Assist in the on-boarding of new clients
* Maintaining and updating of all relevant sources of client information including company manuals etc.
Our client offers a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis. If you are interested in the role, please apply and we will call you back for a more in-depth chat
Working hours are either Monday to Friday 9:00-18:00 or Monday to Friday 11:00-20:00
This is an office-based role with an option to work flexibly once your training has been completed. Due to office location, applicants with a car/DVLC are preferred

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