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Banqueting Sales Executive

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Sutton Coldfield, United Kingdom The Belfry Full time
Banqueting Sales Executive - Sutton Coldfield


We have a fantastic opportunity for a Banquet Sales Executive to work in our dynamic Sales team at The Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for golf.

A major expansion and renovation project, in excess of 80 million, has begun at the multi-award-winning The Belfry Hotel & Resort in West Midlands. The impressive project, due for completion Autumn 2025, will see a flagship 852sqm event space, The Masters Suite, built and designed to host 648 guests for banqueting with a max capacity of 920, making it perfect for conferences and product launches, mini expos and weddings. Join us on our journey as we unveil a new and unparalleled experience for our guests.


The Events Sales Team


The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.

About you


The ideal candidate will have a minimum of 2 years' experience in a mid to large hotel sales team and possess excellent verbal & written communication skills.

In addition, you will be:

Methodical - accurate & ability to work on own initiative, with outstanding attention to detail.

Computer literate, with experience of hotel PMS. i.e. Delphi & Opera.

Sales focused and enthusiastic, with excellent customer service skills.

Flexible and capable of working well within a team.

About the Role


As a Banquet Sales Executive, you will be responsible for supporting the sales team to achieve their targets in line with budget. The successful applicant will support the team by undertaking day to day enquiry handling and event co-ordination, ensuring The Belfry standards are maintained.

In this role you will be responsible for the booking and planning of Weddings, Social Events, and Corporate Dinners. You will be contracted for 40 hours per week, including 2 Saturdays per month.

You will also be responsible for:

Following the hotel sales process, hotel show rounds and sales efforts, customer entertaining, forecasting and space release policy, event

management procedures and policies, billing policies are correct and followed

Directly answering all incoming group enquiries/opportunities.

Being the point of contact with the customer for all pre planning details.

Creating event function sheets to ensure clients requirements are accurately documented and distributed to the wider resort

General call handling to discuss event details including using questioning techniques and handling objections

Conducting face to face site visits/menu tastings and final detail calls

Booking and attending client pre & post event meetings

Always delivering exceptional customer service to all clients

Building and maintaining client relationships

Undertaking day to day enquiry handling and event co-ordination, ensuring The Belfry standards are maintained

Communication with the Meeting and Events team to create fantastic experiences

Achieving individual and team conversion targets

Arranging and conducting show arounds, showing The Belfry's facilities to their full potential

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.


Showing our appreciation


We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over 20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values


Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact - then the Belfry Hotel & Resort is the place for you