Account Director

Covering Sussex, Surrey and Kent
£50,000 to £52,500 per annum
Reporting to the Regional Director, the Account Director will join our specialist Make Ready business. Churchill’s Make Ready division provides specialist vehicle preparation and station cleaning services within the Ambulance service which includes infection prevention control, technology, auditing and training. The Account Director will direct and support a team of three Account Managers, to drive the performance of operations, and close analysis of the business and strategy.
As Account Director you’ll be:
* Attending quarterly meetings with all senior points of contact
* Reviewing monthly KPI/QA scores for all contracts, ensuring required scores are being consistently achieved. Progress any relevant action for any low-scoring contracts
* Undertaking site visits as required to assess standards and quality audit scores.
* Ensuring Help Point are meeting KPI’s with regards to HelpDesk to Help Point requirements. Hold monthly/quarterly review of performance with Help Point Manager.
* Maximising business opportunities within each client, identifying new service opportunities and/or operating practices and introducing or implementing this as appropriate subject to approval.
* Reviewing profit and loss every quarter, ensuring the contracts are running profitably, highlighting any losses and suggesting cost savings
* Adhere to all Health and Safety Legislation, as laid down by the Company.
As Account Director you’ll have:
* The ability to communicate with Director and MD-level clients.
* A proactive approach to identify possible drops in service at early stages, to eliminate major dips in service occurring.
* The ability to implement Solutions self-sufficiently.
* Proven experience in managing managers and the ability to coach and mentor managers, who are experiencing difficulties.
* Commercial analysis and resolution proposing capability.
* Financial experience for P&L, balance sheets and cashflow
* Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise the ability to make and take necessary tough action.
Desirable qualifications/experience:
* Previous senior management experience, desirably 5 years’ experience within prestigious FM or NHS service sectors.
* People Management experience within a sales-orientated business
* Proven track record of performance growth/retention within a previous role.
What we offer you
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
The good stuff
* We are employee-owned, making you a beneficiary of our future success
* 33 days holiday
* Company sick pay
* Maternity and Paternity pay
* 24hr online GP access as well as mental health, wellness, financial and legal support
* Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
* More than 250 perks and hundreds of exclusive deals and discounts
* Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
* Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
* All year-round recognition and annual awards programme to thank our shining stars
Our commitment to Diversity, Equity and Inclusion
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.
Please note that security clearance (DBS) is required for this role.
Keywords:
Account Director, Operations Manager, Key Account Manager

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