Customer Success Manager
4 weeks ago
Customer Success Manager A fast-growing technology provider in the energy sector is seeking a detail-oriented Customer Success Manager to join its team. In this role, you will oversee the day-to-day management and onboarding of new customers using a cutting-edge software-as-a-service (SaaS) platform designed to help renewable energy operators monitor, dispatch, and analyse their grid-scale assets more effectively. Role Overview As the customer base for this SaaS platform continues to expand, you will ensure a high-quality, end-to-end experience for users throughout multi-year customer relationships. From the initial onboarding phase through ongoing account management, you will be the primary point of contact, identifying opportunities to enhance value, supporting training on new features, gathering product feedback, and helping expand the scope of customer engagement. You’ll work cross-functionally to align timelines, manage expectations, and ensure a smooth and efficient delivery of services. Key Responsibilities Serve as the main day-to-day contact for customers. Guide signed commercial contracts through to successful deployments for energy generators and asset operators. Manage expectations, timelines, and communication between internal teams and customers. Collaborate closely with technical project managers and engineering teams to ensure high-quality project delivery. Lead regular customer progress meetings, including quarterly business reviews with senior stakeholders. Create, refine, and maintain onboarding materials tailored to the needs of each client. Build trusted relationships with key decision-makers to identify renewal, expansion, and upsell opportunities. About You Minimum 5 years’ experience in Account Management, Customer Success, or Sales Development within the software industry or energy sector. Highly detail-oriented, with strong ownership of timelines and complex, multi-stakeholder tasks. Clear and consistent communicator capable of providing structured updates to both customers and internal teams. Strong relationship builder, able to work effectively with stakeholders at all levels of a customer’s organization. Strategic commercial mindset - skilled at uncovering opportunities where technology can address customer challenges. Persuasive and confident navigating trade-offs to ensure smooth delivery and positive customer outcomes. Professionally curious and eager to grow in a rapidly evolving energy landscape driven by the transition to net-zero. Understanding of UK power market fundamentals (desirable). Familiarity with Atlassian JIRA products (desirable). Experience managing people (desirable).
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Customer Success Manager
1 week ago
Oxford, United Kingdom INVIGOR8 Consultants Limited Full timeINVIGOR8 Consultants are delighted to announce that ?we are now working with a well-established client based in Oxford. Due to rapid growth are now seeking a Customer Success Manager to join their busy team. ensuring speedy completion of suppliers through the on boarding process. **Role - Customer Success Manager** **Salary - £30,000 -...
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Customer Success Manager
4 weeks ago
Oxford, United Kingdom Piper Maddox Full timeCustomer Success ManagerA fast-growing technology provider in the energy sector is seeking a detail-oriented Customer Success Manager to join its team. In this role, you will oversee the day-to-day management and onboarding of new customers using a cutting-edge software-as-a-service (SaaS) platform designed to help renewable energy operators monitor,...
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Customer Success Operations Manager
2 days ago
Oxford, United Kingdom Oxford University Press Full timeJoin to apply for the Customer Success Operations Manager role at Oxford University Press1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Operations Manager role at Oxford University PressWe are the world’s largest university press. That means we serve the academic community as no other publisher can. We work in partnership...
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Customer Success Manager
1 week ago
Oxford, United Kingdom Parke Lane People Full timeOur client is a rapidly growing and reputable organisation with offices located in Oxford. A new permanent opportunity has arisen in their business for a Customer Success Manager. Reporting into the COO, you will be responsible for: - Building relationships with clients and key stakeholders, maintaining effective communication to identify and initiate...
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Customer Success Manager
7 days ago
Greater Oxford Area, United Kingdom Piper Maddox Full time £60,000 - £80,000 per yearCustomer Success ManagerA fast-growing technology provider in the energy sector is seeking a detail-oriented Customer Success Manager to join its team. In this role, you will oversee the day-to-day management and onboarding of new customers using a cutting-edge software-as-a-service (SaaS) platform designed to help renewable energy operators monitor,...
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Customer Success Insight Manager
1 week ago
Oxford, United Kingdom NielsenIQ Full timeThis is a hybrid role typically 1 day per week in the Oxford officeAbout this roleThe Customer Success Insight Manager is responsible for delivering insight across the breadth of NIQ data sets to provide our customers with the Full View.You will make a difference by leading insight across a team of 5 - 7 Junior and Senior Analysts and 14 clients to deliver...
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Customer Success Insight Manager
5 days ago
Oxford, Oxfordshire, United Kingdom NielsenIQ Full timeJob DescriptionThis is a hybrid role, typically 1 day per week in the Oxford officeAbout This RoleThe Customer Success Insight Manager is responsible for delivering insight across the breadth of NIQ data sets to provide our customers with the Full View.You will make a difference by leading insight across a team of 5 - 7 Junior and Senior Analysts and 14...
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Customer Success Insight Manager
3 days ago
Oxford, Oxfordshire, United Kingdom NielsenIQ Full timeJob Description This is a hybrid role, typically 1 day per week in the Oxford officeAbout this roleThe Customer Success Insight Manager is responsible for delivering insight across the breadth of NIQ data sets to provide our customers with the Full View.You will make a difference by leading insight across a team of 5 - 7 Junior and Senior Analysts and 14...
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Customer Success Insight Manager
3 days ago
Oxford, Oxfordshire, United Kingdom NielsenIQ Full timeJob DescriptionThis is a hybrid role, typically 1 day per week in the Oxford officeAbout this roleThe Customer Success Insight Manager is responsible for delivering insight across the breadth of NIQ data sets to provide our customers with the Full View.You will make a difference by leading insight across a team of 5 - 7 Junior and Senior Analysts and 14...
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Customer Success Insight Manager
2 days ago
Oxford, United Kingdom NielsenIQ Full timeAbout this roleThis is a hybrid role, typically 1 day per week in the Oxford office.ResponsibilitiesThought Leadership, insight generation and story-telling: Influence customer’s strategic focus and action through the delivery of compelling insights.Team leadership and development: Inspire, lead and develop team to deliver fantastic customer service,...
