Product Manager – Critical Team

1 week ago

Hounslow, United Kingdom IAG Cargo Full time
12 Month Fixed-Term

About IAG Cargo

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for colleagues and customers alike.

About the role…

Are you ready to lead a high-impact team that manages IAG Cargo’s most sensitive and high-value shipments? As Product Manager managing the critical team, you will oversee a team of eight professionals operating 24/7, 365 days a year, ensuring the seamless transportation of critical cargo. These are the shipments that matter most to our customers—those that demand precision, urgency, and exceptional care.

Reporting to the Head of Product, you’ll balance strategic vision with hands-on leadership, ensuring operational excellence and driving continuous improvement. From managing the team’s performance to enhancing our critical cargo product offering, this role demands a strong leader with commercial acumen, a data-driven mindset, and a passion for logistics innovation.

What you’ll do…
Be part of a global team of talented individuals that work hard to make our customers live easier
Lead the critical team: Manage a team of rostered individuals that work 365 days a year around the clock.
Own and optimize the team roster
Foster a high performance, motivated and resilient team culture
Minimize overtime while maintaining productivity
Create reports to manage both business metrics and productivity metrics from a commercial and an operational perspective and generate product dive deeps to investigate certain details
Business metrics: number of shipments, revenue, margin, delivered to promise…
Productivity metrics: shipments/employee, calls, emails,
Proactively identify ways to monetize and generate new sources of revenue from our existing critical products or from new products/initiatives (ancillaries)
Identify product gaps and ensuring consistent delivery in our product performance globally
Help the head of product to define priorities and balance resource needs across the critical team
Generate product plans and projects that have clear measurable deliverables and success criteria
Build and sustain strong working relationships with internal stakeholders (product managers, sales, operations, business managers…) and with key external stakeholders and suppliers
What you’ll bring…
Strong experience in leading and managing teams (ideally shifted teams with complex schedules 365, 24/7)
Experience in product and project management in the air cargo industry (airlines, freight forwarding) or in global logistics and supply chain
Working with global organizations in a matrix environment.
Flexibility to support your team in whatever is required
Ability to work under pressure. Very hands-on approach to keep the critical cargo moving
Good communications and influencing skills (being able to manage, steer and lead teams without direct management lines)
Team player. Emotional intelligence. Demonstrated ability to rally and bring varying functional teams together and break through stalled decision making
Sound business and strategic judgement. Strong analytical thinking
Ability to use quantitative and qualitative data to back up assumptions and make decisions

Preferred skills

Strong experience in data analytics - Tableau and Excel experience highly valued
Experience in defining (not so obvious) metrics for success and failure
Master's degree in business, supply chain or engineering
Operations experience
It’s all about you….

We are most interested in getting to know you, your ability to think both creatively and strategically and your drive to succeed. We are looking for proactive candidates who are naturally curious minded about the world of logistics and air cargo business and who take pride in doing things properly and getting the job done. We are seeking individuals that are open to new ideas and enjoy adopting a think our of the box approach to complex problems. You’ll need to be a true team player, willing to get out of your comfort zone and to go the extra mile to help your colleagues. We’re looking for those who are collaborative and proactive to take initiative, challenge the status quo and drive change in our business.

To apply, candidates must:

Willing to work in different locations and business functions, duty travel and/or shift work may be required depending on placement.
Must have the right to live and work full-time in the UK indefinitely.
Must be able to pass a Criminal Record Check.
We’ll treat you right…

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, generous bonus and pension, we offer a range of benefits to support our colleagues, which include:

Healthcare Scheme
Life Assurance and Personal Accident Insurance
A hybrid environment with 3 days a week in the office and two from home 3
For the budding traveller we offer incredible staff discounts at hotels, car hire and our staff travel flights are legendary
Free fruit and a subsidised on-site canteen
Onsite staff parking, electric charging points and free airport parking when you are off globe-trotting
Up to 75% discount on the Heathrow Express with your staff pass
All our colleagues get access to a market leading learning platform and language courses
For health and wellbeing, we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at Work
Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

#IAGCARGO

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