Team Member

3 days ago

Milton Keynes, United Kingdom K&Z Holdings - Pret A Manger Full time
Pret A Manger Team Member A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen front of house and delivery. They are responsible for creating an efficient & welcoming environment engaging and wowing our customers and producing great quality Pret food. Key focuses for the role are teamwork 6 key points of service 6 key points of production cleanliness and productivity. TM/TM* Key responsibilities

Right Pret People: Team Work

  • To maintain good relationships with all of the shops team.
  • To take on jobs to balance workload across team.
  • To work in any area FOH and Kitchen as requested by your manager (Hot Food Coffee etc)
  • To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
  • To have a good knowledge of Pret standards in all areas of the shop.
  • To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas as outlined in the TM* training plan.
  • TM Star: To be an Ace in Place within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

  • To always follow the 6 Key Points of Service.
  • To serve customers efficiently politely and quickly in an engaging manner.
  • To take the time to respond to customers needs delivering outstanding and amazing service.
  • To complete F/O to Pret standards maintaining beautiful Langars merchandising and seating areas.
  • To bust queues through speed of service and calling to customers.
  • To wear a clean and immaculate uniform at all times whilst on shift.
  • To ensure products are presented in bags or on trays according to Pret standards.
  • TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

  • To create delicious food according to Pret standards in an efficient safe environment.
  • To always follow the 6 Key Point of Production.
  • To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

  • To complete the Introduction to Pret course (classroom London workbook UK Regions) and pass the Pret Food Hygiene test
  • To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
  • To inform the shop management team of any safety concerns immediately.
  • I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
  • I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

  • To complete and pass all TM and TM* training in a timely manner
  • To adhere to financial standards on tills.
  • TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality

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