Account Director

3 weeks ago

Chester, United Kingdom Harris Health Alliance Full time

Company Description


Harris Health Alliance is a HealthTech company focused on providing innovative solutions to simplify and enhance the lives of healthcare professionals. Our brands, including Genial, K2 Medical Systems, K2 Perinatal Training Programme, and Quicksilva, are dedicated to revolutionizing the healthcare industry. Located in Chester, we are committed to improving healthcare outcomes through our transformative technologies.


Role Description


We are looking for an experienced Account Manager / Relationship Manager to join our team, focusing on maintaining and expanding strategic client relationships and overseeing client projects as a fundamental aspect of these relationships. This role requires a proactive and strategic professional who is passionate about client success and skilled in managing diverse client projects under the broader umbrella of account management.


Key Responsibilities:

  • Account Management
  • Act as the primary contact for clients, overseeing all aspects of the client relationship including project oversight, communication, and client satisfaction.
  • Develop and sustain robust, long-term relationships with clients, understanding their business needs and objectives.
  • Regularly assess client satisfaction and adjust strategies to improve service delivery, including overseeing the successful execution of projects related to client accounts.
  • Conduct strategic account reviews to discuss existing projects, evaluate progress, and identify future opportunities.
  • Utilize CRM systems to manage and analyze client data for better strategic planning and client interaction.
  • Identify and develop new opportunities for expanding business and enhancing the client relationship.
  • Resolve high-level client issues and conflicts, ensuring that all client interactions are handled with professionalism and care.


Qualifications


  • Account Management and Sales skills
  • Team Management and Team Leadership skills
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work independently and collaboratively
  • Experience in the healthcare industry is a plus
  • Bachelor's degree in Business, Marketing, or related field or equivalent relavent experience



If you wish to be considered for this role, please apply on the corporate career portal:


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