2nd Line Support Engineer

4 weeks ago

Finchley, United Kingdom Think IT Resources Full time
Responsibilities
* Provide advanced technical support and troubleshooting for hardware, software, and network issues to clients both remotely and on-site.
* Perform system administration tasks including user management, backups, and system monitoring.
* Configure, maintain, and troubleshoot network devices such as switches, routers, firewalls, and VPNs.
* Manage and support virtualization environments (VMware, Hyper-V) and cloud services (Azure).
* Implement and maintain security best practices, including patch management, antivirus, and firewall configurations.
* Assist in the planning, design, and implementation of IT projects and system upgrades.
* Monitor and maintain server and network performance, ensuring high availability and reliability.
* Document technical procedures, configurations, and issue resolutions.
* Collaborate with Level 1 support and other team members to escalate and resolve complex issues efficiently.
* Provide mentorship and guidance to junior engineers and support staff.
* Participate in on-call rotation and respond to emergency support requests as needed.
* Perform any other duties as required by the nature of the role and business needs.
Technical Skills & Qualifications
* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
* Minimum of 3 years of experience in a Level 2 IT support role.
* Strong knowledge of Windows, macOS client and server operating systems.
* Proficiency in networking concepts, including TCP/IP, DNS, DHCP, VLANs, and VPNs.
* Experience with virtualization technologies (VMware, Hyper-V).
* Familiarity with cloud platforms such as AWS or Azure.
* Experience with Next-Gen Firewalls, such as Watchguard, Fortinet, or others.
* Experience managing Microsoft 365 and Google Suites

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