Planning Co-Ordinator

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognizable brands such as Thermalite blocks, London Brick, Ecostock, Cradley, Formpave and Jetfloor, Bison Precast.
Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving.
Forterra represents exactly what we do and have always done. Our purpose is to manufacture products that are the essential to the nation’s construction sector, helping our customers build with ease and confidence. Moreover, we continue to lead our industry in terms of standards and safety.
We are currently looking for an enthusiastic individual to join our Whittlesey Planning team in the position of Planning Co-Ordinator.
The role holder will need to be multi skilled for tasks within the Planning Department.
You will need to meet all customers’/ haulier requirements in the most cost-effective manner whilst achieving a high level of customer service, as well as provide customers/hauliers with a quality service for all enquiries, prices, invoicing, payments, rebates and other associated administration.
Your duties would include but not limited to the following:
To answer incoming calls to the office quickly, politely and professionally.
Be fully responsible for calculating costing’s, and processing payments accurately
Process and manage orders – efficiently and accurately
Work alongside the planning team clearing loads
Proactive calls to hauliers to Sub-contract work
Review, Cleanse and Input Data accurately
Uphold customer charter and agreed KPI’s
Excellent diplomatic communication and negotiation skills at all levels
High level of initiative and proactive skills required
To input data accurately and efficiently
To act as the first point of contact for customer/haulier enquiries.
To be fully responsible for calculating costs and processing payments
To be able to resolve customer queries and respond to enquiries
To manage problems in a calm professional manner
To deliver a professional service to our customer base
About You:
Strong computer literacy and skills
Ability to prioritise and make decisions, as well as problem solve
Good communicator and team player at all levels
Geographical knowledge
Flexible, positive, proactive and committed approach to meet work demand
Accuracy and attention to detail
Knowledge of transport legislation
Computer knowledge of Microsoft Excel, word and Outlook
Good Numeracy and literacy Skills
Understanding of Working Time Directive
What We Can Offer You:
* Competitive Salary and Benefits package
* Life Assurance and Company Pension Scheme up to 10% employer contribution
* Generous holiday allowance
* Gym benefit and Cycle 2 Work Scheme
* Access to Employee Assistance Programme for self and family members
* Sharesave Scheme eligibility
* Personal development and opportunities for progression

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