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Client Services Executive

4 months ago

Douglas Isle of Man, United Kingdom Orchard Recruitment Ltd Full time
Our Client is a division of an award-winning Finance Sector group of companies based in Douglas. As the operation continues to grow, they now require an additional Client Services Executive to join the team.
As a Customer Services Executive you will be responsible for the management of clients in a fast-paced and growing department.Key Responsibilities will include:
* Assisting with on boarding of new clients
* Dealing with all queries and requests raised by the client in relation to any aspect of their employment
* Liaising with agencies on all aspects of client contracts, renewals and payments
* Proactively monitoring client assignment contracts
* Support and communicate effectively with the sales team to ensure they are aware of any client issues
* Support the payroll team to ensure all payment related matters are communicated and resolved efficiently and in a timely manner
* Managing the client termination process
* General administration duties such as data entry, scanning and filing
The ideal candidate for the role of client Services Executive will have:
* Previous experience within Customer Services Role essential
* Excellent communication skills
* Highly organised and calm under pressure
* Comfortable with change
* Willingness to take ownership, solve problems, initiate activity and push to get things done
* Process-oriented and able to prioritise
* Excellent communicator
* Friendly, enthusiastic and a good team
* Excellent IT skills - Word, Excel, internet