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1st/2nd Line IT Engineer

4 months ago


Warrington, United Kingdom In Technology Group Full time
Role: 1st/2nd Line IT EngineernLocation: Warrington & BradfordnSalary: £26,000 DOE

We are looking for an enthusiastic 1st/2nd Line IT Engineer to join a hardware manufacturing company, based in Warrington.

Founded by gamers and developers, they specialise in manufacturing high performance PCs and gaming tech. The successful candidate will be responsible for providing technical support to internal users and being hands on with hardware builds including custom, gaming, desktop and water cooled PCs.

The role requires you to have a driving licence and own vehicle as support to their Warrington and Bradford offices are required on a weekly basis.

Benefits:n25 days holidays, plus bank holidaysnOn site free parking and free EV chargingnProfessional development opportunitiesnPaid Certifications: Microsoft PartnersnFree breakfasts, regular free lunches, socials, etc

Key Responsibilities:nBe the first point of contact for staff with technical issuesnBe willing to help out and contribute to the build of hardwarenRespond to queries via phone, email and other channelsnDiagnose technical issues and provide solutionsnWork fast and efficiently to support the fast moving distribution of PCs to customersnProvide customer service and liaise with other departments

Skills and Requirements:nHave a genuine interest in what they do (gamers, developers, like building PCs?)nWilling to travel to Warrington and Bradford office on a weekly basisnAble to support users at a 1st/2nd line basenGood knowledge of computer hardware and softwarenExperience with Windows and/or Mac operating systemsnLaptop, PC, printer support/troubleshootingnExcellent customer service and communication skillsnStrong written and verbal communication skillsnOffice 365, Intune, Active Directory, Servers, SecuritynDriving Licence and own vehicle

If you are interested in this role and have the required skill set, please apply for immediate consideration and interview.

Keywords:

IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer