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Engineering Resource Planner
4 months ago
WHO ARE CONVERGENCE GROUP?
No Corporate Red Tape: We're a privately-owned company, free from the shackles of corporate bureaucracy. We're not controlled by private equity or external bankers, and debt doesn't dictate our destiny. Our culture is ours to shape, and it's a culture of innovation, not conservatism.
It's Not What We Do, It's How We Do It: We specialize in complex WAN, LAN, WIFI, and Security solutions, but that's not what sets us apart. It's the way we're doing it that's revolutionary. We're changing the game by taking the pain out of infrastructure management, letting our customers focus on what truly matters.
Growth: Our business is flourishing, and we're poised for substantial growth. We need exceptional people who understand our customers’ requirements and expectations.
As our Engineering Resource Planner:
You’ll be the co-ordinator of a skilled team of 20 engineers across the country. You'll play a key role in shaping exceptional customer experiences. Equipped with advanced tools, you'll delve into the details of skill assessment, geographic availability, and capacity planning to ensure the right people are in the right place at the right time, so we meet our SLAs with precision and efficiency.
A glimpse into your day:
Organisational expert: you'll be planning workloads for our Engineering Teams - including Field Service Engineers (boots on the groud) and Network Architects, who design, implement and support complex solutions.
Allocating resources: prioritising to meet our business needs and strategic priorities.
Proactive planning: managing the balance between resource availability and project demand, providing line of sight to our Engineers of future projects and initiatives.
Responsive to change: you will react, adapt and respond to fast changing situations as they evolve.
Problem solving: resolving challenges to keep projects on track to achieve maximum resource utilisation and productivity without compromising on delivering and excellent Customer Experience.
Data gathering and reporting: generating reports that provide meaningful insights on project timelines, resourcing impacts, trends and improvement opportunities.
Stakeholder management: use your exceptional communication skills to collaborate effectively with internal stakeholders, ensuring a balanced approach to meeting business needs and demands.
You’ll really need to know your stuff, which means you’ll have:
A minimum of 2 years’ experience in a customer-centric environment
Experience of working in a busy, dynamic and fast-paced environment
Experience in the Telcoms / Networking industry with some technical know-how is an added bonus
Track record of delivering value through effective resource management strategies
Great organisational and time management skills
Clear and effective communication skills
Ability to plan and prioritise
Proficiency in Microsoft office suite.
PERKS OF THE ROLE
You'll bag a fantastic base salary
33 days holiday (including bank holidays and it only gets better)
Robust benefits, including an enhanced pension, Private Medical Insurance, Income Protection & Life Assurance
Work-life balance, with family friendly perks, flexibility with core hours and hybrid working with 3 days a week in the Solihull office.
Learning and development? Absolutely
Dog-friendly office? Heck, yeah
THE NITTY-GRITTY
This is a full-time role, you'll be working 37.5 hours per week, but no weekends, it's Monday to Friday.
It's a permanent position.
You'll have flexibility, with your core hours and where you work with our hybrid working policy
READY TO LEAD THE CHANGE?
If you're looking for a career that's interesting and rewarding, we're here to make it happen. Apply now and be part of a revolution that's bound to make waves. Your potential knows no limits, and we can't wait to see you unlock it
