Telesales / Counter Sales - Builders Merchants

Key Accountabilities…
Identify and Capture new Sales opportunities.
Help to exceed branch Sales, Margins and Gross profit.
Respond positively and effectively to customer’s needs.
Agree the best possible margin when negotiating with customers in line with ledger budgets and KPI’s
Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met.
Positively act as the link between your branch and your customers
Deal with customer complaints effectively, pleasantly and in a timely manner.
Be vigilant to prevent fraud
Be vigilant and report any Health & Safety issues to the Line Manager immediately.    
Experience & Attributes
Previous Sales Experience in a Builders Merchants (essential)   
• Demonstrates a positive, friendly and stable attitude.
• Is prepared to develop a knowledge of the company, its products and the elements required to be successfully employed in the business.
• Someone who will promote and adhere to the company’s cultures, values and professionalism.
• Good interpersonal skills, confident and able to approach customers.
• Excellent communicating, influencing and negotiating skills. Both oral and written
• Ability to prioritise responsibilities under pressure and be self-motivated.
• Confidence to cold call existing and prospective customer
Previous Sales experience • Industry and product knowledge
• Driving license
• Good IT skills (Word, Excel, and Outlook)
  
Package
  
   Salary - £30,000 negotiable depending on experience + Bonus
23 Days Holiday + Bank Holidays
Pension Scheme
Death In Service Scheme
Employee Assisted Programme

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