Team Manager
3 weeks ago
Who are Diligenta?
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the roleWe're expanding our leadership team and have several exciting opportunities for Team Managers within our Phoenix Standard Life Account in Edinburgh. As a Team Manager, you'll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. This is more than just a managerial role ? it's about empowering your team to succeed while driving continuous improvement and ensuring we meet our operational goals.
Benefits- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
- Apply to find out about our other benefits
What you'll be doing
- Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
- Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
- Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
- Resolve operational and performance challenges , implementing solutions that enhance both team efficiency and customer experience.
- Use data analytics to make informed decisions, track performance, and identify areas for team development.
- Develop and implement training plans to ensure your team's skills are always aligned with business needs.
- Continuously strive for innovation and excellence , playing an active part in improving our services and operations.
- At least 1 year of experience in a managerial role ? preferably within customer service, financial services, or life and pensions.
- A passion for problem-solving , decision-making , and making a real difference within a team environment.
- Strong time management and organisational skills to juggle multiple priorities effectively.
- Excellent communication skills , both written and verbal, with the ability to engage and motivate others.
- Proficiency in MS Excel and Word , and an eagerness to embrace new technologies and systems.
- A genuine desire to support your team's growth while delivering an exceptional customer experience.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team
-
[Apply in 3 Minutes] General Manager
1 week ago
Edinburgh, United Kingdom In - Manager Recruitment Full timeJoin the KFC Team as Our Next Restaurant General Manager Discover what it truly means to love your job. About Us: Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – youve got KFC. Since 1952, weve been bringing finger lickin good chicken to the world. But our secret ingredient? Our people. We celebrate...
-
Area Sales Manager
5 days ago
Edinburgh, United Kingdom Team First Recruitment Full timeArea Sales Manager ScotlandDo you want to continue your sales career with a well-established, respected manufacturer who values their employees, develops their skills and rewards their hard work?Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.This is a home / field-based role selling a range...
-
Area Sales Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom Team First Recruitment Full timeArea Sales Manager Scotland Do you want to continue your sales career with a well-established, respected manufacturer who values their employees, develops their skills and rewards their hard work?Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.This is a home / field-based role selling a range...
-
Team Manager
4 weeks ago
Edinburgh, United Kingdom John Lewis Full timeAs a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees),...
-
Team Manager
3 weeks ago
Edinburgh, United Kingdom Sanderson Recruitment Plc Full timeWho are Diligenta Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on...
-
Team Manager
4 weeks ago
Edinburgh, United Kingdom John Lewis Full timeAs a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees),...
-
Team Manager
4 weeks ago
Edinburgh, United Kingdom John Lewis Full timeAs a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey.You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees),...
-
Team Manager
4 weeks ago
Edinburgh, United Kingdom John Lewis Full time €35,000As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners...
-
Team Manager
4 weeks ago
Edinburgh, United Kingdom John Lewis Full time €35,000As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners...
-
Marketing and Communications Co-ordinator
6 days ago
Edinburgh, United Kingdom The Green Team Full timeWe are looking for a passionate and creative Marketing and Communications Co-ordinator with a keen interest in young people and nature conservation. This role is an exciting opportunity to make a significant impact by sharing the Green Team story in a way that inspires and engages a wide range of stakeholders.A key focus of this role will be reaching young...
-
Pensions Team Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom Eden Scott Full timeDue to further growth a new vacancy has arisen for a pensions team manager with an inhouse firm working from their Edinburgh office but returning to hybrid working as standard. They can also consider someone with 5+ years experience in DB to work to take their next step and work at the forefront of the team. The successful applicant will be in a role in...
-
Team Manager
4 weeks ago
Edinburgh, United Kingdom John Lewis Full time €35,000As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey.
-
Team Manager
4 weeks ago
Edinburgh, United Kingdom John Lewis Full timeAs a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey.
-
Team Manager
4 weeks ago
Edinburgh, United Kingdom John Lewis Full timeAs a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey.
-
Team Manager
5 days ago
Edinburgh, United Kingdom Sanderson Recruitment Full timeSanderson are supporting a large programme of work within Financial Services and are looking to speak to Team Managers with regulatory reconciliations experience. This role will be hybrid working in Edinburgh. What Youll Be Doing: Leading a team of up to 8 in client money reconciliations, ensuring full compliance with CASS regulations and internal policies....
-
Team Manager
5 days ago
Edinburgh, United Kingdom Sanderson Recruitment Full timeSanderson are supporting a large programme of work within Financial Services and are looking to speak to Team Managers with regulatory reconciliations experience. This role will be hybrid working in Edinburgh. What You'll Be Doing: Leading a team of up to 8 in client money reconciliations, ensuring full compliance with CASS regulations and internal...
-
Reconciliations Team Manager Hybrid
4 weeks ago
Edinburgh, United Kingdom Sanderson Recruitment Full timeSanderson are supporting a large programme of work within Financial Services and are looking to speak to Team Managers with regulatory reconciliations experience. This role will be hybrid working in Edinburgh. Leading a team of up to 8 in client money reconciliations, ensuring full compliance with CASS regulations and internal policies. •
-
Reconciliations Team Manager Hybrid
4 weeks ago
Edinburgh, United Kingdom Sanderson Recruitment Full timeSanderson are supporting a large programme of work within Financial Services and are looking to speak to Team Managers with regulatory reconciliations experience. This role will be hybrid working in Edinburgh. Leading a team of up to 8 in client money reconciliations, ensuring full compliance with CASS regulations and internal policies. •
-
Team Manager
3 weeks ago
Edinburgh, United Kingdom Sanderson Recruitment Full timeSanderson are supporting a large programme of work within Financial Services and are looking to speak to Team Managers with regulatory reconciliations experience. This role will be hybrid working in Edinburgh. What You'll Be Doing:Leading a team of up to 8 in client money reconciliations, ensuring full compliance with CASS regulations and internal...
-
Team Manager
6 days ago
Edinburgh, United Kingdom Sanderson Recruitment Full timeSanderson are supporting a large programme of work within Financial Services and are looking to speak to Team Managers with regulatory reconciliations experience. This role will be hybrid working in Edinburgh. What You'll Be Doing:Leading a team of up to 8 in client money reconciliations, ensuring full compliance with CASS regulations and internal...
