Relief Worker

Job Title:  Relief Worker
Salary: £12.63 per hour
Working Hours: As and when required
Location: Guildford Number 5 Project, Surrey
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Relief Worker
You will provide a high quality, customer-oriented service and understand that all actions should be customer-led.  Under the direction of the scheme manager and support team, you will assist in providing care and support to customers.  You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. 
About you
We are looking for someone with:
Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) 

Compassion, patience, and empathy

A strong customer focus

Excellent communication skills both written and verbal

Flexibility to cover shifts, sometimes at short notice 

Approachable with a positive attitude 

Excellent team player who can work flexibly to meet business requirements
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
Competitive pay & generous pension 

Investment in your learning, personal development and technology

A wide range of benefits
Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Role Profile
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by: 
Assisting in the planning and delivery of a range of personalised support and move-on plans

Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk

Inspiring and motivating customers to meet agreed outcomes and develop life skills 

Assisting customers with day-to-day support and tenancy-related matters

Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them

Signposting customers to appropriate external support services, such as food banks and other community resources

Supporting customers to be ‘tenancy ready’, enabling successful move on

Supporting customers to be financially independent through budgeting plans and maximising income

Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals 

Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure 

Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform

Assisting in the promotion of customer involvement and consultation

Assisting with the delivery of a range of group work sessions
Deliver a support service:
Support the delivery of the referral process for new customers

Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support

Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns

Clean and prepare customer rooms as appropriate

Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service

Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately

Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers

Carry out day-to-day administration and operational duties

Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking

Assist in collating and submitting information returns on funding, health & safety, and performance

Act as point of contact on the phone, reception, and deal with a range of enquiries

Other Information
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours

Use the Lone Worker system as and when necessary

Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc

Deliver your role in line with Riverside company values – “Our Riverside Way”

Participate in team meetings, attend regular supervisions and reflecting practice sessions

Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely

From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person specification
Essential
An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs

Experience of working in a team and communicating positively with other people

Experience of being able to organise tasks and plan accordingly whilst dealing with people

Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.

Able to use initiative and have confidence to make decisions

Basic administrative and IT skills maintain records

Desirable
Experience of working with vulnerable and diverse customer groups or individuals with complex needs

Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse

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