Customer Support Administrator
2 weeks ago
This role as a Customer Support Administrator involves providing high-quality customer service and administrative support in a public sector setting. The ideal candidate will be able to handle queries, provide information, and ensure smooth operations within the Customer Service Department.
Client Details
Our client is a well-established public sector entity, having a large workforce spread across the country. With a focus on efficiency and effectiveness, they ensure the smooth running of essential services while maintaining high standards of integrity and transparency.
Description
Responsibilities for Customer Support Administrator
- Addressing customer queries and providing necessary information
- Administering customer accounts and updating records
- Supporting team members in daily administrative tasks
- Managing and distributing information within the office
- Ensuring adherence to policies and regulations
- Maintaining high levels of customer service
- Collaborating with different departments for smooth operations
- Assisting in the development of customer service policies and procedures
Profile
A successful Customer Support Administrator should have:
- Experience in a customer service role
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Proficiency in using office software and customer management systems
- Knowledge of customer service principles and practices
Job Offer
- An attractive salary package of around £25,000 per annum
- Office location in Brighton
- Generous holiday leave of 25 days per annum
- Opportunity to work in a supportive, professional environment
- Chance to make a real difference in the public sector
- Hybrid working
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