Customer Support Administrator

2 weeks ago


Brighton, United Kingdom Page Personnel Full time

This role as a Customer Support Administrator involves providing high-quality customer service and administrative support in a public sector setting. The ideal candidate will be able to handle queries, provide information, and ensure smooth operations within the Customer Service Department.

Client Details

Our client is a well-established public sector entity, having a large workforce spread across the country. With a focus on efficiency and effectiveness, they ensure the smooth running of essential services while maintaining high standards of integrity and transparency.

Description

Responsibilities for Customer Support Administrator

  • Addressing customer queries and providing necessary information
  • Administering customer accounts and updating records
  • Supporting team members in daily administrative tasks
  • Managing and distributing information within the office
  • Ensuring adherence to policies and regulations
  • Maintaining high levels of customer service
  • Collaborating with different departments for smooth operations
  • Assisting in the development of customer service policies and procedures

Profile

A successful Customer Support Administrator should have:

  • Experience in a customer service role
  • Excellent communication and interpersonal skills
  • Strong organisational abilities and attention to detail
  • Proficiency in using office software and customer management systems
  • Knowledge of customer service principles and practices

Job Offer

  • An attractive salary package of around £25,000 per annum
  • Office location in Brighton
  • Generous holiday leave of 25 days per annum
  • Opportunity to work in a supportive, professional environment
  • Chance to make a real difference in the public sector
  • Hybrid working



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