Renewals Coordinator
1 month ago
Are you ready to embark on an exciting journey in the world of lettings? Do you thrive on being a detail-oriented and proactive individual with a passion for customer service and property management? If so, we want you to be a part of our team
About the Role: As a Renewals Coordinator you will be an integral part of the team, responsible for managing lease renewals and ensuring the continuity of residents’ tenancies. You will play a crucial role in maintaining high occupancy rates and maximising resident satisfaction by facilitating a smooth and efficient renewal processes.
This role is full time, based at our lovely offices just opposite Reading train station.
Key Duties Include:
Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms
Prepare and send lease renewal notices in accordance with company policies and legal requirements
Liaise with the tenants and property management team to address any concerns or requests related to lease renewals
Update and maintain accurate records of lease renewal agreements and mid-tenancy rent reviews
Monitor rental market trends, feedback from the lettings team and advise management on pricing strategies and lease terms
Provide exceptional customer service to residents, addressing inquiries and resolving issues in a timely and professional manner
Stay informed about relevant legislation and industry best practices related to lease renewals and tenant rights
What We're Looking For:
Previous experience in lettings, property management, or customer service roles preferred
Strong communication and negotiation skills, with the ability to build rapport and handle difficult conversations diplomatically
Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
Proficiency in Microsoft Office suite and CRM software
Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals
Ability to work independently and collaboratively within a team environment
Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents
Flexibility to adapt to changing priorities and work under tight deadlines
A strict adherence to confidentiality regarding all forms of information and data.
Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
What We’ll Offer:
Sociable Reading Office: Based just opposite Reading station, our office is buzzing with energy and conveniently located for your commute.
Summer Social Events: Join us for exciting summer social events to unwind and connect with your colleagues.
Deliveroo Wednesdays: Enjoy delicious treats with Deliveroo Wednesdays, our mid-week pick-me-up tradition.
If you're ready to join a fun, professional, and inclusive team where your talents are valued and opportunities for growth abound, then we want to hear from you
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