Specialist Support Officer
1 week ago
We're Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.Why Join Us?We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.Check out the development opportunities in the Specialist Support team. This is a Hybrid role, the Specialist Support team works from our Cardiff City Centre Offices 3 days per week. Hours are Monday - Friday 9am-6pm.What You'll Be DoingYou'll be doing important work as a Vulnerability Officer, providing specialist support to customers who need extra care and attention. You'll conduct vulnerability assessments, review customer accounts, and ensure that our vulnerable customers are treated with the utmost care and respect. This role involves managing complex cases, tracking trends, and developing strategies to better assist customers in arrears.✨Taking escalated inbound calls from vulnerable customers in arrears.✨Manage your own portfolio of Vulnerable customers✨Meeting SLAs and implementing TCF principles✨Reviewing and conducting vulnerability assessments✨Working closely with other departments within Capital on Tap✨In depth reviews of hardships documentation - Bank statements and I&EsWe're Looking For✨Experience dealing with vulnerable customers in a telephony-based role✨Collections experience ideally✨Ability to demonstrate empathy to our customers in hard times✨Ability to gather information to provide the best outcome✨Ability to manage your time and work to tight deadlines✨You can prioritise your work and be flexible with new cases that arise✨You use data to reach the best customers quicklyDiversity & Inclusion We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: Starting salary £27,000 - £34,000 Depending on experience Private Healthcare including dental and opticians services through Vitality✈️ Worldwide travel insurance through Vitality Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match️ 28 days holiday (plus bank holidays) Annual Learning and Wellbeing Budget Enhanced Parental Leave
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Specialist Support Officer
6 days ago
Cardiff, Cardiff, United Kingdom Capital on Tap Full time £27,000 - £35,000 per yearWe're Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million...
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Specialist Support Officer
5 days ago
Cardiff, Cardiff, United Kingdom Capital on Tap Full time £27,000 - £34,000 per yearWe're Capital on TapCapital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million...
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Resourcing and Recruitment Support Officer
1 week ago
Cardiff, United Kingdom Hays Business Support Full timeYour new company Working in the Resourcing and Recruitment Centre for a large public sector organisation based in Central Cardiff. The organisation offers hybrid working and is easily accessible via public transport. Your new role You will be working in a high priority delivery team, supporting the organisation's vision for a modern, inclusive, and...
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Specialist Support Officer
2 weeks ago
Cardiff, United Kingdom Capital on Tap Full time**We're Capital on Tap** Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1...
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Specialist Support Officer
1 week ago
Cardiff, United Kingdom Capital on Tap Full timeWe're Capital on Tap 👋💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1...
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Victim Care Officer
7 days ago
Cardiff, United Kingdom Victim Support Full timeWe have an exciting opportunity for a Victim Care Officer to join the Casework team in South Wales, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If...
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Triage & Early Intervention Officer
2 weeks ago
Cardiff, United Kingdom Victim Support Full timeWe have an exciting opportunity for a Triage & Early Intervention Officer to join the Wales Hate Crime Team team in Cardiff, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer...
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Senior Specialist Support Officer
1 week ago
Cardiff, United Kingdom Capital on Tap Full timeWere Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small...
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Senior Specialist Support Officer
7 days ago
Cardiff, United Kingdom Capital on Tap Full time**We're Capital on Tap** Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1...
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Resourcing and Recruitment Support Officer
3 weeks ago
Cardiff, United Kingdom Hays Business Support Full timeYour new company Working in the Resourcing and Recruitment Centre for a large public sector organisation based in Central Cardiff. The organisation offers hybrid working and is easily accessible via public transport. Your new role You will be working in a high priority delivery team, supporting the organisation's vision for a modern, inclusive, and...
