Coffee Field Service Engineer

2 weeks ago

Yate, United Kingdom Shannon White Technical Recruitment Full time
Job Title: Field Service Engineer
Working Hours: 7am-5pm or 8am-6pm (leave at 7/8, home at 5/6) – Monday to Friday
Salary: £30K - £40K (dependent on experience) + overtime Location: Bristol/ Gloucester area
Summary and purpose:
Our client is an established, growing business specialising in the sale, service and maintenance of Schaerer, Conti, Victoria Arduino and Gaggia commercial coffee machines and coffee consumables. We have an exciting opportunity for an experienced and passionate Field Service Engineer to carry out this high-level role. We are undergoing a period of significant growth, and the role will develop with the company during this period of rapid expansion – it is therefore important that the ideal candidate has strong ‘hands on’ technical and interpersonal skills. This position would suit someone who is keen to help and support a developing Service Department.
Key responsibilities and accountabilities:
Assess and repair machines as required
Diagnose problems and repair machines to ensure an acceptable level of future breakdown and identify potential problem areas
Maintain a full understanding of company products/machines
Complete paperwork and logging of calls via the remote “real – time” system as required
Ensure parts are ordered and fitted as necessary
Ensure all in-warranty parts are processed/returned in a timely manner
Deliver outstanding service to all Caffeine clients in keeping with our ethics, values and brand
Look for ways of improving efficiency and reducing costs
Answer customer enquiries in a polite and friendly manner
Identify opportunities for further sales within Caffeine’s existing clients and pass on potential leads for new clients
Work closely with the Service/Technical Manager to continually evolve and develop the business
Bring to the attention of your line manager any issues or problems that may affect your work/working environment
Health and safety policy and standards are adhered to
Person Specification:
Key Competencies
Essential
Desirable
Experience
Experience working in a field-based coffee
engineer’s role
Ideally experience of fixing a wide range of commercial coffee machines – including traditional espresso (Conti/Gaggia), coffee brewers, hot water boilers, bean to cup (Schaerer) machines and coffee grinders
Knowledge
A genuine passion and interest for coffee and coffee equipment
Skills and ability
Working well under pressure and in a fast-paced environment
Excellent time management skills and the ability to prioritise and manage the needs of customers.
Ability to perform regular boiler inspections and water filter changes
A professional approach with good communication skills
Excellent customer service skills Confident IT and computer skills A full UK driving license
Proof of the right to work in the UK
Attitude
Energetic and Dynamic, a great communicator and a good sense of organisation.
A team player who works with and supports colleagues

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