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Refrigeration Desk Engineer

2 months ago

Bristol, United Kingdom Project Start Recruitment Solutions Full time
We are a well established, but family ran, Facilities management company looking for someone to assess and manage refrigeration alarms Nationwide.
This is a fully remote role that would suit someone who is/was a qualified refrigeration engineer. (Salary £38,500)
You will run diagnostics that allows you to make a judgement on if the ticket is closed off or if an engineer needs to be booked in to resolve the issue.
The ideal candidate will have refrigeration engineer experience and have strong customer service skills whilst also being accomplished in Microsoft Office applications
Shifts are a 2 week rota of 7-15:30 and 10:30 – 19:00
Job Purpose:
A key support position involving the receipt, triage, processing of reactive jobs to support the field team. Working with the admin team and operations managers to reduce Duplication and detailed triage of all Alarms generated from CDK & JTL.
Essential Criteria:
• Strong IT skills with experience of MS Office applications i.e. Word, Excel and Outlook
• Excellent administration and time management skills
• Ability to work under pressure in a fast-paced environment
• Ability to adapt to changes quickly
• Ability to communicate effectively with a wide range of people both verbally and in writing
• Preferred experience within a Facilities Management environment.
• Strong focus on achieving a high level of Customer Service
• A team player with strong interpersonal skills
• Excellent Listening skills with the confidence to question information
• Strong understanding of refrigeration systems and the ability to diagnose refrigeration systems using JTL&CDK
• Strong understanding of Service Level Agreements and KPI Adherence
• Refrigeration Engineering background
So if you have refrigeration engineering experience and are looking to move into a desk based role that will utilise your skills and experience & want to work for a successful yet friendly business, please send your cv through