Property Manager

Who are we?Founded in 1992, Galliard Homes is one of London’s largest privately-owned property development and management groups, with over 250 employees and a £4 billion portfolio. We deliver residential, mixed-use, hospitality, and commercial projects across London, the Home Counties, and the Midlands.Galliard Estate Management (GEM) is our in-house property management business, responsible for managing over 35 developments across a diverse portfolio of residential and mixed-use schemes, from high-rise to high-end, covering both private and affordable properties.The PositionWe are looking for an experienced and motivated Property Manager to join our Galliard Estate Management (GEM) team based at our Head Office in Loughton.Reporting to the Senior Property Manager, you will work closely alongside an Assistant Property Manager, a Property Administrator, and the Service Charge Accounts team to ensure the smooth and efficient management of a portfolio of mixed-use developments.As a key member of the team, you will take ownership of day-to-day management activities while also supporting longer-term planning and the mobilisation of new schemes approaching practical completion. Acting as the main point of contact for residents, contractors, and stakeholders, you will ensure your portfolio is managed effectively, efficiently, and in full compliance with statutory and leasehold obligations.Please note that this is a full-time, office-based role. Standard working hours are Monday to Thursday, 9:00am to 5:30pm, and Friday, 9:00am to 5:00pm.Duties Include But Are Not Limited ToOversee the day-to-day management and maintenance of leasehold properties within the portfolio. Carry out regular site visits to ensure buildings are well-maintained and complete inspection reports. Organise and attend monthly resident surgeries, addressing concerns and maintaining positive relationships. Lead the project management of Section 20 consultations and major internal and external works, liaising with surveyors and consultants as required. Manage contractor relationships, arranging and overseeing repairs, cleans, emergency works, and monitoring performance against contracts. Draft, review, and issue resident communications, including newsletters and circulars, ensuring accuracy and consistency. Collaborate with the Senior Property Manager and Accounts team on service charge budgets, reconciliations, and payments. Prepare and review service charge budgets, monitoring cashflow and expenditure, and reporting variances. Review, approve, and sign off invoices in line with budget and procurement processes. Respond to leaseholder enquiries and complaints, ensuring timely and effective resolution. Review and sign off LPE1 forms and solicitor enquiries. Support the Senior Property Manager on portfolio-related matters and provide cover where required. Attend Central Procurement Meetings with service providers to ensure compliance, monitor KPIs, and manage contracts (e.g. M&E, insurance, utilities). Monitor internal systems and trackers (including GEM Central Tracker, Quooda, Bluebox, and Building Link), ensuring information is up to date, compliant, and reported as needed. Manage capital expenditure projects as directed. Provide support across the GEM team as required, assisting with any additional tasks or initiatives to ensure smooth portfolio management and delivery of team objectives. The PersonEssentialThe successful candidate will be an experienced and proactive leasehold property management professional with a strong track record in block management of residential and mixed-use developments. You will combine excellent technical knowledge with strong communication and relationship-building skills, and a hands-on approach to delivering outstanding service across your portfolio. You will also meet the following criteria:Strong understanding of new-build residential and mixed-use developments. Previous experience operating as a Property Manager or in a similar role. Sound knowledge of multi-schedule budgets and service charge management. Comprehensive understanding of leasehold legislation, including the Landlord & Tenant Act. Strong financial awareness, including budgets, accounts, utility billing, and apportionment. TPI Level 3 Associate in Leasehold Management (ATPI) or currently working towards. Excellent communication skills across face-to-face, telephone, and written interactions, with a professional approach. Full driving licence and access to own transport (regular site visits required). DesirableTPI Level 4 Member in Leasehold Management (MTPI) or currently working towards. Previous experience managing and developing direct reports. Knowledge of Right to Manage (RTM) processes and experience supporting or liaising with RTM companies. The BenefitsAs a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from:Competitive salary 24 days holiday plus bank holidays Life assurance Private healthcare Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditations