Deputy General Manager

4 weeks ago


Dartford, United Kingdom AccorHotel Full time

Role Overview

As Deputy General Manager you will effectively manage the hotel to an optimum level. Working closely with the management team you will be committed to achieving and exceeding all targets financial and operational with the emphasis on forward planning and delivering an exceptional customer experience. In this role you will proactively drive Operational HR Cost Control Sustainability and Health & Safety initiatives throughout the hotel to maximise profitability and ensure a safe and hospitable environment for customers and staff

Key Job Responsibilities

Manage the day to day operation ensuring a high level of customer satisfaction and experience

Keeping the team up to date about departmental hotel and company activities through daily communications including financial feedback customer feedback TRUST YOU Reports; taking appropriate actions for improvement.

Work with the Financial Controller/Accounts Manager and General Manager to produce an annual finance budget.

Actively participate in the Revenue Management process to ensure outperformance of the market against the hotels competitive set.

Proactively encourage development and motivation for self and others.

Work with the sales team in Identifying communicating and supporting all sales leads.

Actively participating in the recruitment process and contributing to the recruitment decisions ensuring the right people are hired into the business to deliver results.

Management of the safety policy and fire register.

Ensure maintenance of the building is of a high standard at all times

Following company control procedures in accordance with the internal audit requirements.

Understanding relevant Health & Safety legislation and the implications on the operation of departments including HACCP & COSHH.

Awareness of the emergency procedures full knowledge of the Fire/BCP/Manual handling policies ensuring that all staff and supervisors are similarly aware and policies practiced

Having the technical knowledge and skills required for the job actively undertaking the training and development necessary to keep skills up to date.

Management of the properties rosters to ensure appropriate staffing levels exist in line with business needs

Working in partnership with the HR Manager / Officer to ensure a positive working environment exists and ES survey targets and improvement areas are achieved

Work with the management team to ensure and encourage proactive problem solving when problems arise.

Drive and nurture adaptability in a changing business environment

Take part in the appraisal process with line managers and ensure PDP plans are active and live

Key Performance Metrics

Trust You and Trip advisor and any other company customer metrics introduced

P&L

KPIs

HR Statistics/ Turnover Reports

STR


Qualifications :

Essential

Experience in hotel operations at line manager level or higher

Thorough understanding of overall hotel operations

Excellent Communication skills

Excellent Customer Service Skills

Excellent Personal Branding

Excellent Customer relations skills

Excellent People Management Skills

Desire and ability to develop others

High quality Standards

Desirable

Experience of Opera Micros

Previous experience of managing a hotel team.

Hospitality/ Travel / Tourism qualification at Diploma level or higher.


Remote Work :

No


Employment Type :

Fulltime



  • Dartford, United Kingdom Accorhotel Full time

    Role Overview As Deputy General Manager you will effectively manage the hotel to an optimum level. Working closely with the management team you will be committed to achieving and exceeding all targets financial and operational with the emphasis on forward planning and delivering an exceptional customer experience. In this role you will proactively drive...


  • Dartford, United Kingdom AccorHotel Full time

    Role OverviewAs Deputy General Manager you will effectively manage the hotel to an optimum level. Working closely with the management team you will be committed to achieving and exceeding all targets financial and operational with the emphasis on forward planning and delivering an exceptional customer experience. In this role you will proactively drive...

  • Deputy Hotel Director

    4 weeks ago


    Dartford, Kent, United Kingdom AccorHotel Full time

    AccorHotel is looking for an experienced Deputy Hotel Director to join its team. As a Deputy Director, you will support the Hotel Director in leading the hotel's operations and achieving business objectives.Your key responsibilities will include:Assisting the Hotel Director in developing and implementing strategies to drive business growth and...

  • Warehouse Deputy

    2 weeks ago


    Dartford, United Kingdom D R Newitt Full time

    Job Title - Warehouse Deputy (shifts, 37.5hrs) Salary -£30,500.00 (includes shift allowance) Location - Kent Want to work somewhere that can take your career to the next level? Then this is the opportunity for you. I am working with one of my best clients and they have an amazing opportunity for a Warehouse Deputy to join their Warehouse team for a leading...


  • Dartford, United Kingdom YMCA Thames Gateway Full time

    *You* You will act as a leader to all Early Years Practitioners in supervision as well as creating and managing a play environment where children can make positive choices and be supported with their learning and development. You will also ensure that safeguarding and welfare requirements are delivered in line with Ofsted requirements. *Us* Thank you for...


  • Dartford, United Kingdom Dartford and Gravesham NHS Trust Full time

    To deputise for the general superintendent in the running of the X-ray department To have oversight of the Radiology Department Assistants, which includes managing rotas, sickness and annual leave To help support apprentices and assistant practitioners. To carry out staff appraisals To assist in the formation of new policies, procedures and initiatives to...


  • Dartford, Kent, United Kingdom AccorHotel Full time

    Accomplish Excellence in Every Guest Interaction:As a Deputy General Manager at AccorHotel, you will play a key role in ensuring that every guest has an exceptional experience at our hotel. Your responsibilities will include managing the day-to-day operation to ensure a high level of customer satisfaction and experience, working closely with the Financial...

  • General Manager

    7 days ago


    Dartford, United Kingdom Flow Recruitment Full time

    Do you have a passion for football and sport? Our client are top of the league when it comes to **5-a-side**with 43 football centres throughout the UK. Not all **5-a-side**pitches are created equal which is why they have **all-weather 5-a-side arenas**just like Europe’s top clubs! **The Role** We have a fantastic opportunity for a self-motivated General...

  • General Manager

    1 month ago


    Dartford, United Kingdom Carluccio'S Full time

    Lead the Way at Carluccio's as a General Manager!About Us: At Carluccio's, we don't just serve food—we craft unforgettable experiences!Our commitment to fresh, authentic Italian ingredients is the foundation of everything we do.We believe every dish tells a story, and we're looking for a leader who shares this passion to join our team as a General...

  • General Manager

    18 hours ago


    Dartford, United Kingdom Nando’S Group Full time

    Time type: Full time Posted on: 2 Days Ago Time left to apply: End Date: February 3, 2025 (25 days left to apply) Job requisition ID: R0000039841 Salary up to: £44,520 - £55,545 Have you been to Nando's before?We do things a bit differently round here.More than just a job, we have each other's backs, we inspire each other and we don't take ourselves too...


  • Dartford, United Kingdom Ernest Gordon Recruitment Limited Full time

    General Manager (Facilities) Dartford £45,000-£50,000 + Car Allowance + Private Healthcare + Bonus + Progression Are you from a Facilities Management background and are looking for an autonomous role within a well-established company who offer facilities management services for a bespoke range of commercial clients where you will be the go-to person...

  • General Manager

    1 day ago


    Dartford, United Kingdom Ernest Gordon Recruitment Limited Full time

    General Manager (Facilities)Dartford£45,000-£50,000 + Car Allowance + Private Healthcare + Bonus + ProgressionAre you from a Facilities Management background and are looking for an autonomous role within a well-established company who offer facilities management services for a bespoke range of commercial clients where you will be the go-to person managing...

  • General Manager

    17 hours ago


    Dartford, United Kingdom Ernest Gordon Recruitment Careers Full time

    General Manager (Facilities)Dartford£45,000-£50,000 + Car Allowance + Private Healthcare + Bonus + ProgressionAre you from a Facilities Management background and are looking for an autonomous role within a well-established company who offer facilities management services for a bespoke range of commercial clients where you will be the go-to person managing...

  • General Manager

    4 weeks ago


    Dartford, United Kingdom CV-Library Full time

    General Manager (Facilities) Dartford £45,000-£50,000 + Car Allowance + Private Healthcare + Bonus + Progression Are you from a Facilities Management background and are looking for an autonomous role within a well-established company who offer facilities management services for a bespoke range of commercial clients where you will be the go-to...

  • General Manager

    2 days ago


    Dartford, United Kingdom Ernest Gordon Recruitment Limited Full time

    General Manager (Facilities) Location: Dartford Salary: £45,000-£50,000 + Car Allowance + Private Healthcare + Bonus + Progression Are you from a Facilities Management background and are looking for an autonomous role within a well-established company that offers facilities management services for a bespoke range of commercial clients?In this role, you...

  • General Manager

    2 days ago


    Dartford, United Kingdom Ziprecruiter Full time

    Job Description General Manager (Facilities) Dartford £45,000-£50,000 + Car Allowance + Private Healthcare + Bonus + Progression Are you from a Facilities Management background and are looking for an autonomous role within a well-established company who offer facilities management services for a bespoke range of commercial clients?You will be the go-to...

  • Operations Manager

    6 days ago


    Dartford, United Kingdom Antony James Recruitment Ltd Full time

    Antony James are recruiting an Operations Manager for a hotel based in Dartford area The role: - As operations manager, you are accountable for the hotel's efficient operation, ensuring that department heads meet and surpass their revenue and guest satisfaction goals. - Coordinate efforts to manage important property issues with the general manager or...


  • Dartford, United Kingdom React Recruitment Limited Full time

    Our manufacturing client based in Dartford is seeking a **Deputy** **Warehouse Supervisor** to work with them full time. The role is offered as a permanent full-time position, working rotating shifts, Monday to Friday. **Salary**: £30,550 inc shift allowance Hours: Monday to Friday - 37.5 hours per week Week one 6am to 2pm Week two 2pm to...


  • Dartford, United Kingdom Oxleas Nhs Foundation Trust Full time

    Job summary Patient Flow Deputy Manager, Band 7 Permanent - Full Time - hours per week The post holder will be part of the Patient Flow Team and based in the Patient Flow Hub.They will work alongside the Patient Flow Clinical lead and deputise for them when required, the role incudes co-ordinating and managing patient flow during working hours Monday -...

  • General Manager

    2 days ago


    Dartford, United Kingdom Austin Fraser Full time

    General Manager (Facilities) Location: DartfordSalary: £45,000-£50,000 + Car Allowance + Private Healthcare + Bonus + ProgressionAre you from a Facilities Management background and looking for an autonomous role within a well-established company that offers facilities management services for a bespoke range of commercial clients?In this role, you will be...