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Technical Support Engineer, Vehicle Cameras
3 months ago
In addition to technical support, you will be responsible for the development, testing, and integration of new camera systems, IoT (4G Routers), and software products, resolving faults, identifying market trends, and exploring new technologies.
You will evaluate, create, and update field service guides to enhance engineer awareness and first-time fix rates, while staying current with industry trends and onboarding new hardware products.
Additionally, you will manage helpdesk tickets from initiation to resolution, provide fault-finding assistance, and general technical support to customers. You will also create and deliver technical training for engineers and customers, provide onboarding guidance, and ensure effective communication with field and workshop teams.
This position is ideal for someone who thrives in a dynamic and supportive work environment with opportunities for innovation, personal growth, and professional advancement.
Technical Support Engineer essential skills
* Supporting hardware-based products
* Networking, router configuration
* Trouble shooting/problem solving
* Strong verbal and written communication skills
Technical Support Engineer highly desirable skills
* Cameras, CCTV, DVR or similar systems
* Vehicle tracking systems, fleet management, automotive data solutions, vehicle monitoring technology, connected vehicle systems, automotive telemetry, vehicle data analytics, smart vehicle technology, vehicle information systems, or automotive connectivity solutions.
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Position: Technical Support Engineer
Location: Nottingham
Salary: £28-38k
Apply: jamie AT enterpriserecruitment DOT com