Community Building Associate
1 week ago
Our Community Experience Associate will become the first point of contact for all inbound email requests from the global BoF Community encompassing all BoF products and will play a key role in upholding our brand standards. This is an exceptional opportunity to become part of an innovative, scale-up company, on an exciting journey to further engage our loyal and passionate global community.
The Business of Fashion is recognised around the world for its authoritative, analytical point of view on the global fashion and beauty industries. Our mission: to open, inform and connect the global fashion and beauty industries.
Serving members in more than 125 countries, The Business of Fashion combines independent, agenda-setting journalism with practical business advice, online learning, career-building tools and immersive events, powering positive change in fashion and the wider world.
Over time, our pioneering approach has made BoF the fashion industry’s leading source of business intelligence, and one of its most respected and influential voices, simply because you won’t find BoF’s original reporting, analysis and advice anywhere else. The Business of Beauty brings the same kind of agenda-setting coverage to the beauty and wellness space. Commitment to Diversity
BoF is committed to building a diverse workforce and we are proud to be an Equal Opportunities employer. All applicants and employees receive equal treatment regardless of race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, gender, age, disability, marital or civil partner status, pregnancy or maternity.
BoF is committed to building an inclusive environment where everyone can bring their authentic selves to work and reach their full potential within their roles using a growth mindset. Should you require any particular adjustment to be made, please let the Talent Specialist who is managing your application know when you are contacted for an interview, so we can consider how best we can support you with this.
Provide a first point of contact service for inbound requests in line with BoF brand standards
Review and improve communication templates based on customer feedback and product updates
Passionate about customer relationship management with ambitions to develop your career in customer experience, ideally within a media brand or SaaS business
Top quality written and verbal communication skills
Curious, with an interest in continuous learning and development
You are working well with the existing community experience team, assisting our community through relentless customer focus and meeting our team goals
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