Windows Infrastructure Engineer

4 weeks ago

London, United Kingdom CLS Group Full time

Hybrid - 2 days onsite in London, Canary Wharf

Job Purpose

Provide 2nd and 3rd line operational support for CLS Windows Server, Windows 10, Citrix and AWS infrastructure and systems in the company’s 24x7 hosted and cloud environments. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies. The role requires SME level experience for supporting multiple resilient solutions in an enterprise Microsoft Windows Server environment, Windows 10 end user environment, as well as an AWS Cloud environment.

What you will be doing

  • Maintain and provide SME level infrastructure and content support for the CLS internal and external solutions
  • Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
  • Maintain and support the enterprise Microsoft Windows server environment
  • Maintain and support the VMware Virtual Infrastructure environment
  • Maintain and support the datacentre and branch office server hardware infrastructure
  • Provide problem resolution of systems for local and remote users
  • Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
  • Create, maintain, and review operational process and support documentation
  • Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed
  • Participate in the On-Call rota and planned weekend work as required
  • Perform monthly and quarterly operating system patching
  • As required, provide representation for Infrastructure Support changes at the weekly CAB meeting. Ensure other team’s changes do not have an impact on the delivery of the infrastructure services.
  • Create, maintain, and review operational process for Risk Management. Be able to understand Risk v Impact in a Production Environment. Able to call out Risks identified in the environment to be able to document and resolve
  • Provide support to the team lead/deputy lead roles and act as a point of escalation for the junior members of the team
  • Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service
  • Lead and oversee the successful release and transition of new IT services into support, meeting the team’s service acceptance criteria
  • Undertake the role of Technical Lead on internal RTB projects applying both significant communication, organizational and technical skills to achieve successful outcomes

What we are looking for

  • Must have very strong experience supporting production Windows Server, Windows 10 and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
  • Strong experience of supporting enterprise web infrastructure services and related technologies
  • Experience working in and supporting an AWS cloud environment
  • Experience of supporting a production VMware environment
  • Experience of supporting data backup technologies
  • Experience of system management tools e.g. SCCM
  • Experience of packaging/updating software via 3rd party tools (e.g. Profile Unity)
  • Experience of enterprise monitoring systems
  • Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s
  • Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight
  • Ability to collaborate effectively with other operational support teams to support the service
  • Strong experience of providing cross training on technologies and operational processes to colleagues
  • Strong documentation and technical writing skills.
  • Have excellent time management and organizational skills
  • Knowledge of ITIL framework (understanding of Incident, Problem, Change)

Our extensive benefits for employees typically include:

  • Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days
  • Private medical and dental cover and life insurance
  • Generous pension contributions in the UK and Asia; matching 401(k) in the US
  • Locate for your day’ hybrid working – 2 days a week in office.
  • Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
  • Paid parental leave / Coaching and support services
  • Heads down days’ with no meetings on the last Friday of every month
  • Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network)
  • Social events

Awards:

  • The Sunday Times Best Places to Work 2023 / Big Company / The Sunday Times Awards
  • Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards
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