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Head of Technology Service Operations

4 months ago

United Kingdom Whitbreadinns Full time
We need a new Head of Service Ops (Technology) to lead our driven team and align our IT services with the needs of our growing business, keeping our hotels and restaurants on top. Bring your ITL Service Management and Service Now experience to us and be a part of Whitbread Tech.
You may know us as the UK’s leading hospitality business, but we’re also the country’s largest property business. With Premier Inn, we changed the perception of what a budget hotel can be and our IT structures helped make it happen.
Now we’re building the hotels of the future, and our Tech is leading the way. We’ve invested £150 million in IT over the last threeyears, to make sure our foundations are more than solid enough for us to win in our markets both at home and internationally.
Role: Head of Service Ops (Technology)
Salary: £85,000pa-£90,000pa plus car or car allowance
Whitbread Court, Dunstable, LU5 5XE. Hybrid working (minimum of 3 days a week in the office)
Healthcare : Family BUPA healthcare
Discounts : Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
Bonus : Up to 30% company performance related bonus
~ Plan and manage the implementation of processes, tools and methods for monitoring and managing the performance of our systems and services so they meet the needs of our guests and business users in a consistent, effective, and efficient manner.
Work with the Technology and service delivery teams, this role is accountable for the entire IT Services area for audit compliance. This vital role is accountable for ensuring Whitbread’s DR testing schedule is carried out according to obligations and within budget.
Implement and manage maintenance status reporting, metrics, and benchmarks, along with the day-to-day management of running delivery teams accountable for optimising the cost, risk, and value of maintenance activities.
Responsible for ensuring that their accountable IT Services are able to deliver the agreed service levels from capacity perspective in a cost-effective manner.
Somebody who knows technology service operations, who has a real drive for managing large teams and bringing out the potential in their people
Show us you’ve managed risk and cost implications of IT contracts or contract negotiations.
Demonstrable, strong working knowledge of ITIL Service Management framework and process areas, covering implementation and on-going operation
Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and Service transition processes used within own organisation.
Be part of the Tech team at Whitbread
Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future. #