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Senior Citrix Engineer

2 months ago

Central London, United Kingdom Code Red Associates Full time
Senior Citrix Engineer
Central London – Hybrid
£62,000
 
Code Red Associates are working with a Local Authority client of ours who is looking to add a Senior Citrix Engineer to the team. You will administer the day to day operations of the Citrix VDI infrastructure services. Work with the Architecture, Service Delivery and Service Desk Teams.
 
Responsibilities:
Take proactive ownership of Citrix infrastructure operations and service management
Take ownership of monitoring and managing Citrix related Incidents and Tasks Queues on ServiceNow
Manage and maintain the Citrix Work Plan and the program of annual maintenance and continuous service improvements
Assess clients’ needs to ensure effective service delivery
Liaise with third parties and vendors
Create and review change requests to support project delivery and operational change
Contribute to the creation and maintenance of design, end-user and operations documentation sets
Produce reports on Citrix infrastructure operations, services and major incidents
Contribute to communications planning for maintenance, change and projects
Maintain Citrix monitoring and reporting systems
Maintain effective security and governance of the Citrix environment
Ensure that incidents, tasks and change workloads are addressed and resolved in accordance with SLAs and project timeframes
Interface with key stakeholders on operational, project and service delivery matters
Ensure effective backups, service resilience and disaster recovery arrangements are maintained for the Citrix environment 
Skills:
Extensive experience of Citrix XenDesktop, Citrix Cloud, Active Directory, Group Policies, Citrix Profile Management, Provisioning Services, NetScaler, VMware ESX, networking
Expertise in applications packaging, databases, storage, networking, and security
Knowledge of PowerShell scripting and automation
Experience of managing complex multi-site Citrix infrastructure operations
Experience of Citrix service upgrades and migrations
Experience of Control Up desirable
Experience of project management and delivery
Evidence of recent Citrix certifications to Professional level desirable
Excellent demand management, planning, organisation, and prioritisation skills
Experience of ITIL environments and processes, preferably using ServiceNow
Ability to undertake out of hours’ work, during the evenings and at weekends.
We act as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.
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