Technical Operations manager

4 weeks ago

West Midlands, United Kingdom Hays Full time

Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham.
HYBRID working with 3 days in the office a week (non-negotiable)

You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP.
Key requirements:
AVD, Azure and Pre-Sales experience
You must be a hands-on technical expert to be able to lead service design and implementation.

Your MissionDiscovery, Design and Delivery -
Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes.Automation -
You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology -
You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management -
It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart

  • Windows Server design, build, management, and maintenance in a multidomain environment.
  • VMWare
    Design, build, management, and maintenance.
  • Azure landing zone design, build, management, and maintenance.
  • Active Directory including AAD, GPOs & UAC & RBAC model creation.
  • Automation technologies Terraform, Powershell and Power Automate.
  • Strong experience in hybrid cloud environments and modernising legacy infrastructure.
  • Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously.
  • Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes.
  • Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes.
  • Management and ongoing improvements to Office 365, security scores & feature development.
  • A good understanding of cybersecurity principles and a security first approach to infrastructure design.
  • Able to work with network switches & firewalls with the ability to troubleshoot autonomously.



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