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Deputy Soft Services Manager

4 months ago

London, United Kingdom ABM UK Full time
JOB TITLE: Deputy Soft Services ManagernREPORTING TO: Soft Services ManagernLOCATION: Southside Shopping Centre, SW18 4TFnWORKING HOURS: 45 hours per week, Wednesday to Sunday, Flexibility requirednSALARY: £33,000.00 per annumnREQUIREMENT: SIA DS& CCTVnROLE OVERVIEW AND PURPOSEnABM UK, a leading facilities services company in the UK, is seeking a motivated and skilled individual to join our team as a Deputy Soft Services Manager. With a rich history dating back to 1987, ABM UK has been providing award-winning facility service solutions across the country. Our commitment to excellence and customer satisfaction has allowed us to serve over 1,500 locations, including shopping centres, commercial buildings, and airports.nAt ABM UK, we value our employees and strive to create a safe and fulfilling working environment. With a team of over 3,500 dedicated professionals, we foster a culture of pride and ownership, empowering our employees to deliver exceptional service. Our customized facility solutions address the unique needs of each building, site, store, or centre, leveraging our extensive industry expertise to provide tailored services.nAs the Deputy Soft Services Manager, you will play a crucial role in supporting the Soft Services Manager in overseeing the daily operations and ensuring the delivery of high-quality facility services. You will collaborate with various stakeholders to understand their challenges and deliver effective solutions to meet their needs. This is an excellent opportunity for a driven individual to contribute to the success of a dynamic and innovative organization.nKEY RESPONSIBILITIESn· Assist the Soft Services Manager in overseeing the soft services department - security, cleaning and waste management and ensuring compliance with company standards and client requirements.n· Supervise a team of soft services staff, providing guidance, training, and support to ensure optimal performancen· Collaborate with various stakeholders, including clients, contractors, and internal teams, to understand their requirements and develop customized facility solutionsn· Monitor service delivery and conduct regular quality assessments to identify areas for improvement and implement corrective actionsn· Manage financial aspects of projects, including budgeting, cost control, and invoicing, ensuring profitability and client satisfactionn· Ensure adherence to health and safety regulations, promoting a safe working environment for employees and clientsn· Stay updated with industry trends and best practices, identifying opportunities for innovation and continuous improvementn· The primary focus is to assist in managing the operational day to day performance/standard as well and implementation & continuous review of strategy & processes across the services.n· To assist in managing, overseeing the efficient & effective operation of the Security & Cleaning services within the contract, maintaining agreed contractual specification standards, ‘Service Level Agreements' & ‘Key Performance Indictors' To enhance the customer experience & reputation of the client organisation & ABM. To ensure team members are motivated, skilled, trained, supervised & supported to deliver exceptional operational & customer service standards at all times whilst complying with all Client's & Company's policies, procedures, relevant regulations & legislationn· To ensure the contract is manned to agreed levels at all times, as instructed by the clientn· To assist in the recruitment process by keeping up to date records of staffing requirements and interview as requiredn· Conduct annual appraisals of the team members in line with company policies and encourage further development of the teamsn· Ensuring that all staff are site and job trained and have read, understood and signed the Assignment Instructions, which are always up to date.n· Conduct, take detailed notes on any issues of a disciplinary/ capability nature, ensuring the company procedures are carried out regarding any disciplinary and appeal interviews. To deal with Disciplinariesn· Monitor and improve staff performance to agreed standards, time keeping, presentation and customer servicen· Ensure that the control room organises the rotational work pattern for every member of the team's duties are carried out as agreedn· To carry out daily cleaning auditsn· Adopt Duty Manager Role on a planned rota basisn· Represent Management at meetings and group events when needed

REQUIRED SKILLS AND EXPERIENCEnHolder of the SIA DS/CCTV licencenProven experience in facilities services or a similar role, with a focus on soft servicesnStrong leadership skills, with the ability to motivate and develop a teamnExcellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholdersnSound knowledge of health and safety regulations and compliance requirementsnProficient in IT and using different software and toolsnAbility to work effectively in a fast-paced and dynamic environmentnExceptional problem-solving and decision-making abilities

Benefits

We're proud to offer a great range of benefits including:n24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own homenMental Health support and Life Event CounselingnGet Fit ProgrammenFinancial and legal supportnCycle to work schemenAccess to Lifeworks, our innovative employee app where you can find:nPerks: discounts, gift cards, cashback, and exclusive offersnLife: Search for resources and tools on topics ranging from family and life to health, money and worknSupport: Online chat or telephone service for urgent support in a crisisnFor more information about ABM's benefits, visit our careers pagenABOUT USnABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.