Operations Manager

3 weeks ago


Crawley, United Kingdom Kevin Theobald Employment Agency Full time
We are recruiting for a client based in Crawley, Hours are Monday- Friday (Apply online only))
This is on site, no hybrid working
Minimum 10 years’ experience at General management/Directorship level in Freight Forwarding
The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse. The Operations manager is responsible for the company’s performance, sustainable growth, and efficiency. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external.
Duties Include:
Ensuring the business is run in accordance with the directives of the Directors
* Responsible for business operation performance and results, ensuring sustainable growth and profitability.
* Active involvement in profitability from the operations department (Forwarding and warehouse)
* Active responsibility to ensure operators are compliant to all areas including and H&S, quality assurance, airside operators and IATA inline with compliance and senior management.
* Responsibility to evaluate each customer’s worth and act accordingly
* Maximise staff resources and effectiveness (drive efficiency and optimisation)
* Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Control and focus on costs across all aspects of the business
Operations:
Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish.
• Ensure accuracy with billing and strong commercial judgement on margins per customer.
• Support the operations team in fulfilling all customer requirements.
• Accurately complete job files & book jobs onto the internal job management system.
• Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email.
• Prepare and present quotations for projects, ad-hoc and regular movements.
Customer Requirements:
• Fully understand our customers needs and requirements
• Responsible for growth and development of the business through customer development, retention and working closely with Sales to maximise opportunities
• Work closely with other colleagues to seek improvements on customer service using digital solutions
• Constantly look to improve quality and service provided
• Meet customers and perform guided tours of the facility as required
• Attend external meetings with customers and suppliers as required
• Handle customer complaints/issues escalating where necessary to ensure full resolution
Key Skills:
* Management skills – ability to grow and develop a strong team
* Strong commercial skills
* Results orientated
* Self-starter/multi-tasker, with adaptable ‘hands on’ approach suitable for SME
* Proven project management ability including excellent organisational/administrative, analytical, problem solving and time management skills
* Excellent spoken and written communication skills gained within a customer interfacing role
* Computer skills – proficient in all Microsoft office applications, Transport/logistics software application
* Accuracy and attention to detail particularly when working under pressure
Company provides excellent benefits including a pension and social days
  • Operations Manager

    2 days ago


    Crawley, United Kingdom Bridge Recruitment Full time

    Role: Operations Manager Salary: £40k-£45k plus benefits Job Status: Permanent/Full-Time Hours of Work: 12pm-9pm (cleaning is usually delivered in the evenings, so a level of flexibility will be required) Location: West Sussex (Ideally located in or around Crawley) Vacancy Reference: VR/05124 Role Description: Bridge Recruitment are currently...

  • Operations Manager

    2 days ago


    Crawley, United Kingdom Bridge Recruitment Full time

    Role: Operations ManagerSalary: £40k-£45k plus benefitsJob Status: Permanent/Full-TimeHours of Work: 12pm-9pm (cleaning is usually delivered in the evenings, so a level of flexibility will be required)Location: West Sussex (Ideally located in or around Crawley)Vacancy Reference: VR/05124Role Description:Bridge Recruitment are currently networking for an...


  • Crawley, United Kingdom Sanderson Full time

    **A fast growing financial institution is currently seeking an Operational Risk Manager to join their team and this role would sit within the 1st line of operations.** **Key Responsibilities**: - Line management of a small to mid team - Responsible for managing the Operational controls,1st line assurance activities and technical areas to deliver area and...


  • Crawley, United Kingdom CHUBB Full time

    Overview Treasury Operations Manager The primary role purpose relates to management and development of the Treasury Operations onshore and offshore teams, to ensure efficient delivery of business-as-usual activity and implementation of process improvement. The role provides support to the Head of Treasury Operations and interacts with Treasury Global...


  • Crawley, United Kingdom Highgrove Recruitment Group Limited Full time

    Duties & Responsibilities: * Manage all installation, service, and fault works within the business. * Organise tasks efficiently in a fast-paced environment to support overall business objectives. * Foster growth within the operations department, ensuring a vibrant, technically proficient, and fulfilled team. * Develop, implement, and review...


  • Crawley, United Kingdom Highgrove Recruitment Group Limited Full time

    Duties & Responsibilities: * Manage all installation, service, and fault works within the business. * Organise tasks efficiently in a fast-paced environment to support overall business objectives. * Foster growth within the operations department, ensuring a vibrant, technically proficient, and fulfilled team. * Develop, implement, and review operational...


  • Crawley, United Kingdom LHH Recruitment Full time

    Are you a proactive and experienced Global Training Operations Manager looking for an exciting opportunity to lead and shape the learning and development landscape? Our client, a global leader in their field, is seeking a talented individual to join their team as a Training Operations Manager. As the operational lead for all aspects of technical skills and...


  • Crawley, United Kingdom LHH Recruitment Full time

    Are you a proactive and experienced Global Training Operations Manager looking for an exciting opportunity to lead and shape the learning and development landscape? Our client, a global leader in their field, is seeking a talented individual to join their team as a Training Operations Manager.As the operational lead for all aspects of technical skills and...


  • Crawley, United Kingdom LHH Recruitment Full time

    Are you a proactive and experienced Global Training Operations Manager looking for an exciting opportunity to lead and shape the learning and development landscape? Our client, a global leader in their field, is seeking a talented individual to join their team as a Training Operations Manager.As the operational lead for all aspects of technical skills and...

  • SHEQ Manager

    15 hours ago


    Crawley, United Kingdom Michael Page Full time

    The SHEQ Manager is a pivotal role within the Operations, overseeing safety, health, environmental, and quality matters. The successful candidate will strive for excellence in all areas, ensuring compliance and driving continuous improvement. Client Details Our client is a supplier of equipment and consumables to the care sector. The business continue to...


  • Crawley, United Kingdom Gatwick Airport Limited Full time

    Job Requirements **Passenger Operations Support Operative (POSO)** Are you our next Passenger Operations Support Operative (POSO)? We are looking for someone who can help us redefine what's possible for our operation. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and...

  • Health Care Assistant

    1 month ago


    Crawley, United Kingdom Click Operations (UK) Limited Full time

    Healthcare Assistants must be well versed in a number of care and medical techniques. They must be informed about the most recent care techniques available and always be looking for ways to improve their skills and knowledge. Some common duties and responsibilities include: - Assisting with daily living activities such as eating, showering and using the...

  • Warehouse Operative

    1 month ago


    Crawley, United Kingdom Wincanton Full time

    **How will you contribute? - Ensure conduct and behaviour to be compliant with Wincanton Health & Safety legislation and guidelines - Work in a team environment - Operate customer & Wincanton IT systems as required - Complete all necessary paperwork accurately - A range of duties to support the operational efficiency and general housekeeping and hygiene...


  • Crawley, United Kingdom WMR Waste Solutions Limited Full time

    _**Operations Coordinator**_ **OPPORTUNITY TO JOIN A FAST GROWING COMPANY WITH EXCITING PROSPECTS!** **We are a Waste Consultancy Business dealing with the Commercial and Construction industries and are seeking an Operations Coordinator to join us at our Crawley Offices.** **The role will be to provide support to the Operations team, managing customer...

  • Operations Apprentice

    4 weeks ago


    Crawley, United Kingdom CitySprint Full time

    **Operations Apprentice | Gatwick** **Salary: £12,675** **Location: Gatwick** **Who are we?** CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are...

  • Network Operations

    4 weeks ago


    Crawley, United Kingdom Virgin Atlantic Full time

    Crawley Permanent Competitive 15-11-2023 **Job Details**: **Salary: Competitiven** **Hours: Full Timen** **Location: Crawleyn** **Contract: Permanentn** **Closing Date: 15th November 2023** **Working pattern: 4 days on 4 days off pattern, which consists of 2 x Days **and 2 x Nights.** n n n **In a nutshell**: Join us as a Network Operations -...

  • Operations Director

    1 week ago


    Crawley, United Kingdom Welland Medical Ltd Full time

    About Us:If your skills, experience, and qualifications match those in this job overview, do not delay your application.Welland Medical brings to market the best and most innovative products that enhance the lives of people living with a stoma across the world. Investing in the most talented people, collaborating to create world-class, ground-breaking...

  • Operations Director

    3 days ago


    Crawley, United Kingdom Welland Medical Ltd Full time

    About Us:If your skills, experience, and qualifications match those in this job overview, do not delay your application.Welland Medical brings to market the best and most innovative products that enhance the lives of people living with a stoma across the world. Investing in the most talented people, collaborating to create world-class, ground-breaking...


  • Crawley, United Kingdom Reed Full time

    Field Operations Administrator My client is looking for a proactive and detail-oriented Field Operations Administrator to join their team. The successful candidate will interact with customers to answer questions, resolve support issues, improve credibility, and nurture relationships. This role involves working closely with the Customer Relations Manager...


  • Crawley, United Kingdom EVC Full time

    Job Summary To work closely with the Operations team assisting with the day to day administrative activities of the department. The successful individual will help to update and maintain databases as well as communicate with EVC clients and customers. The position holder will also work to accelerate the delivery of jobs by proactively approaching the...