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Implementer
4 months ago
Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.
Key ObjectivesnThe Implementer role is responsible for the implementation of customers IT and EPoS systems as well as
coaching and training of the end users, in line with multi customer business-as-usual activity involving installs,nmoves and changes (IMAC) and or customer project rollouts.nSummary of Main Responsibilities and ActivitiesnConduct thorough
preparation
checks prior to attending sites.nAttend customer sites in line with your schedule of works to conduct
implementation
services.nConduct system
coaching and training
in line with the specification of the customer IT solutions.nProvide
Go Live Support
to the management and staff of the site.nAct as
co-ordinator
of all third parties on site.nComplete all site-specific
documentation
to include site sign off and report site issues to Project ControlnBuild excellent
customer relationships
whilst on site.nComply with all
company business processes
and procedures.nConduct
other
tasks as may be required from time to time.nCandidate Requirements:nFull UK Manual Driving LicensenEPOS ExperiencenHospitality IT ExperiencenCustomer Service SkillsnUnderstanding of IT HardwarenWilling to travel
ABOUT THE COMPANYnnGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.nnGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
Working Away:nYou will be required to stay away overnight when the time to attend site is early ,or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days.nThe company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.nJob Type: Permanent.nSalary: £25,214.00 per yearnBenefits:nCompany carnOn-site parkingnSchedule:n8 1/2-hour shiftnSupplemental pay types:nBonus scheme
APPLY TODAYnIf this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.nJob Types: Full-time, Permanent.nContract length: PermanentnPay: £25,214.00 per yearnBenefits:nCompany carnCompany pensionnOn-site parkingnSchedule:n8 1/2-hour shiftnSupplemental pay types:nBonus schemenWork Location: On the road.
