IT Support Engineer

At Grandir UK, we’re on an exciting journey to transform the way we deliver technology across our growing network of nursery settings — and we’re looking for a proactive, hands-on IT Support Engineer (Field-Based) to join us. As we shift from a fully outsourced model to a dynamic hybrid approach, you’ll play a key role in shaping how we support our teams and keep our nurseries running smoothly. With regular onsite visits across our settings, plus the flexibility to work from home and our support office, this role offers real variety and impact. You’ll be part of a developing internal IT team, working closely with our Service Desk Team Leader and wider stakeholders to provide exceptional technical support, lead technology deployments, and contribute to key IT improvement initiatives. As a business continuing to expand through acquisition, you’ll help ensure that every new and existing nursery is equipped with secure, reliable, and user-friendly technology. Please note: Due to the locations of our nursery settings, the successful candidate must be comfortable with regular travel. All travel will be planned, organised, and kept reasonable in line with the demands of the role. Join us and enjoy the following a host of attractive benefits including: Holiday 23 days plus bank holidays (3 days must be reserved for Christmas shut down). Generous discount on childcare. ‘Wellbeing Day’ – an extra day off each year, just for you, outside of your holiday allowance. Private Medical Insurance: Bupa or equivalent. 24/7 remote GP appointments. Healthcare cash plan - Claim cash back on medical procedures such as dental care and physiotherapy. Death in service policy. Employee Assistance Programme (EAP). Recommend friends and family to work for us and be rewarded with a cash bonus. Grand Event Leave Employees with 2 years’ service or more are eligible for up to one week of additional paid leave to celebrate a significant life event (e.g., wedding, civil partnership, milestone birthday, or similar). Discretionary Sick Pay Employees may be eligible for up to 5 days’ discretionary sick pay after completing their probation period (subject to management approval) What you will be doing Providing remote troubleshooting and support for broadband connectivity, computer issues, hardware faults, etc. Responding to onsite technical issues including network outages, hardware failures, and connectivity problems. Installing and upgrading networking equipment, computers, and connectivity services, across our nursery sites. Conducting site visits to assess and document IT setups, ensuring records are accurate and up to date. Supporting proactive initiatives such as site refreshes, hardware lifecycle management, and technology rollouts. Collaborating with the Service Desk Team Leader to ensure seamless handoff between remote and onsite support. Maintaining and updating our internal documentation platform. Liaising with technology partners, nursery managers and staff, to ensure minimal disruption during support visits. Ensuring compliance with cyber security best-practices and safeguarding policies. Supporting onboarding of new nursery acquisitions. What we are looking for You'll have a solid background in hands-on IT support, with experience working across multiple sites. You’ll be confident managing your own schedule, communicating clearly with non-technical users, and delivering high-quality support and deployments. Essential qualifications & skills Proven experience in field-based IT support or deployment roles. Good understanding of networking principles (Wi-Fi, switches, routers, firewalls). Excellent troubleshooting skills across hardware and software. Ability to work independently and manage a dynamic workload across multiple sites. Strong communication and customer service skills. Experience maintaining technical documentation. Full UK driving license, own vehicle and willingness to travel. Excellent workload and time-management skills. Able to successfully pass an enhanced DBS check. Desirable qualifications & skills Experience with UniFi equipment, including routers, switches and access points. Experience supporting multi-site organisations. Familiarity with ITSM tools and service desk processes. Project delivery experience (e.g. site refreshes, hardware rollouts). Relevant certifications (e.g. CompTIA Network+, Microsoft MCP). Experience in childcare, education, or similar regulated environments. Grandir UK is committed to safeguarding and promoting the welfare of children and young people and an enhanced DBS check will be required for this role. We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion, or belief.