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Field Operator

4 months ago

Croydon, United Kingdom Randstad Delivery Full time
Job Title: Face to face field interviewer
Job Grade: Interviewer
Profession: Operational Delivery
Division: Social Surveys Collection
Location: Croydon
Organisational Context
Social Survey Collection sits within Social Survey Operations which is the largest business area in ONS with over 1,300 colleagues in Croydon and the nationwide field communities. Responsible for many of the largest household and social surveys run in the United Kingdom. With over 70 years of history in managing the design and collection of complex multi-mode social surveys. Our surveys have provided essential insight on the impact of the pandemic on UK citizens and are used extensively across Government to inform decision making.
Data is primarily collected from households either face to face or by telephone using computer assisted interviewing, as well as collected from passengers at air, sea, and rail ports. The interviewer communities are large in number, totalling over 1,000; they are a diverse community in terms of their range of skills, capabilities, and the backgrounds they come from. Recently we have added online data collection for the Labour Market Survey and are looking to extend this technical capability to other surveys in our portfolio as part of the transformation of social statistics.
Job Description
The role
Field Interviewers carry out official surveys to help inform the Government about the state of the nation. The role will be a combination of field visits to addresses to encourage households to complete our surveys, carrying out surveys in their homes and completing phone interviews.
Key Responsibilities:
Converse with a wide selection of people either via phone or face to face to collect survey data.
To be the public face of ONS and, where needed, use communication skills to persuade any reluctant respondents to participate in our surveys and to be interviewed
Planning, organising, and managing own work loads
Be able to transport and carry equipment such a laptop and survey materials, and on occasion walk between addresses and navigate stairs when out in the field.
Interviews will need to be conducted between the hours of 09:00 - 20:00. Hours will need to be split evenly across mornings, afternoons, and evenings, with flexibility to work on Saturdays.
Essential Criteria
Willing to work within 40 miles from home location regularly
Experienced in collecting data for all the social surveys conducted in the UK through multi modes such as in home and telephone interviewing as well as knock to nudge - Family Resources Survey, Living Costs and Food Survey, Household Assets Survey, Labour Market Survey and Survey on Living Conditions.
Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys
Self-disciplined, self-motivated, and happy to work with minimum supervision. * Be proficient in the use of laptop and smartphone.
Can demonstrate ability to be organised with well-developed planning skills
A Full valid UK Driving License (inclusive of the rights of EU Nationals) and full use of a car is required
Security level - BPSS (Baseline Personnel Security Standard)
Behaviours
Managing a Quality Service
Communicating and Influencing
Randstad Business Support is acting as an Employment Business in relation to this vacancy