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Job Role: Telesales Team Leader

Location: Luton (100% office based)

Salary: £25k-£32k (based on experience) OTE up to £55k

**Join Our Expanding Team in Luton **

If you are a charismatic communicator with a passion for sales then we want to hear from you We’re looking for a Team Leader to lead a team of 10 enthusiastic and tenacious Trainee Sales Consultants within our lead generation team.

About Bionic

We are Bionic, the UK’s number one business comparison and switching service. It’s our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses.

To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance.

We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.

Requirements

About the Role:

In this role, you will be responsible for supervising and motivating a team of telesales consultants (lead generation) to meet and exceed sales targets. You will play a crucial role in coaching, training, and supporting your team to ensure they are equipped with the skills and knowledge needed to excel in their roles, while maintaining exceptional customer service and compliance scores.

Team Leadership: Provide strong leadership to the telesales team, setting clear expectations and performance goals.
Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPIs are consistently met or exceeded.
Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
Customer Service: Ensure that the team provides exceptional customer service and resolves customer inquiries and issues promptly.
Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
Process Improvement: Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.

About you:

Minimum of 12 months of experience in leading a team, ideally in a B2B or telesales/call centre environment, where you have successfully managed and motivated a group of individuals towards achieving common goals.
Demonstrated ability to thrive in a target-driven environment and maintain a high level of self-motivation to exceed sales targets and meet or exceed performance expectations.
Proven track record of using a consultative and value-driven sales approach to build long-lasting relationships
Exceptional communication skills, both verbal and written, with the ability to listen attentively
Genuinely enjoy engaging and building rapport with individuals from diverse backgrounds
Capable of approaching customers tactfully, always ensuring their satisfaction and maintaining a positive relationship
Resilient and able to perform under pressure, effectively managing stress and adapting to changing priorities

Benefits

The successful candidates will be offered:

Ability to buy/sell holiday
Life Assurance x 2x of basic salary
25 days holiday + 1 for every years service (+ office closure over Christmas and New Year)
Enhanced Maternity and Paternity cover
Salary sacrifice pension scheme
Vitality at work + full Vitality cover after 1 year
Multiple monthly schemes and incentives
Ongoing opportunities to progress your career
Well-being benefits
Opportunity to enjoy multiple social events

Please take a look into life in the Bionic Luton office: