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Operations Support Specialist

3 months ago

Leeds, United Kingdom Ricoh Full time
Change your job, change your workplace, change your future...
We are actively building diverse teams and welcome applications from everyone
Role: Operations Support Specialist (Print & Post Room)
Located: Field Based- Predominantly based at our client sites in Leeds/ Manchester/ Sheffield/ Nottingham/ Calderdale.
Package: Competitive salary, plus company vehicle, fuel card, bonus and excellent company benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
* Delivering efficient support services to the customer
* Working across various client sites
* Building relationships with users and managing their perception and expectations, including resolving immediate/simple operational problems
* To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s
* Follow and adhere to all Ricoh UK policies and procedures
* Administering client orders
* Processing client orders for print and document management
* Fulfilment of orders using site specific process’s
You will ideally have
* Experience in a customer facing environment.
* Experience working in mail and print rooms is desirable but not essential as training will be given
* Excellent customer service skills
* Team oriented, pro-active, open minded
* Good organisational skills with an attention to detail
* Good communication skills, both verbal and in writing
* Ability to work on your own at client sites
* Ability to always demonstrate commitment and flexibility
* Good time management skills
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh