Customer Service Exec

4 weeks ago

Burnley, United Kingdom Ralph Recruitment Full time
Are you fluent in Dutch with customer service experience?
Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL)
The Customer Experience Exec will provide an exceptional customer experience by promptly dealing with any telephone calls, emails or messages (from new or existing customers in Holland, working from the office, home or hybrid – excellent product training, support and progression.
The Role –
* To deliver an exceptional pre and post sales customer experience, by promptly responding to and resolving any calls, messages or emails in a professional, courteous, and helpful way. This will also include the proactive up-selling of products, the provision of advice and basic technical troubleshooting
* To improve the customer experience by proactively anticipating and resolving any issues, which may include; communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions and managing orders, awaiting stock and ensuring the customer is kept informed
* To manage Marketplace orders
* To accurately create new sales and after-sales orders
* To pro-actively resolve customer complaints through to resolution to the customers satisfaction. This will involve finding and contacting customers who have left low scored feedback on a customer review site, to try to resolve and improve their experience, providing a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution
The Candidate-
* Fluent in Dutch
* Experience of working in a contact centre performing a customer facing role, dealing with complaints and problem resolutions via email, messaging services, social media and telephone
* Experience of working in an alternative customer service environment
All applications are dealt with in the strictest of confidence.
To confirm, the services advertised by Ralph Recruitment Ltd are those of an Employment Agency. We continually strive to be the industry leader in delivering the highest calibre of candidates to our client’s companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website. Where you will also find links to our Privacy Policies.
By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.
Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 21 days, please consider your application unsuccessful.
Thank you for working with Ralph Recruitment Please contact Louisa Ellis for further details

  • Customer Service Exec

    1 month ago

    Burnley, United Kingdom Ralph Recruitment Full time

    Are you fluent in Dutch with customer service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL) The Customer Experience Exec will provide an exceptional customer experience by promptly dealing with any telephone...

  • German Speaking Customer Service Advisor

    3 days ago

    Burnley, United Kingdom Ralph Recruitment Ltd Full time

    Are you fluent in German with customer service experience?Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (DE)The Customer Experience Exec willprovide an exceptional customer experience by promptly dealing with any telephone...

  • Customer Service Advisor

    2 months ago

    Burnley, United Kingdom Ralph Recruitment Ltd Full time

    Are you fluent in Dutch with Customer Service experience?Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer who offer a happy, supportive working environment and are a true investor in people!This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL) who is passionate about...

  • Customer Service Advisor

    2 months ago

    Burnley, United Kingdom Ralph Recruitment Ltd Full time

    Are you fluent in Dutch with Customer Service experience?Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer who offer a happy, supportive working environment and are a true investor in people!This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL) who is passionate about...

  • Customer Service Advisor

    2 months ago

    Burnley, United Kingdom Ralph Recruitment Ltd Full time

    Are you fluent in Dutch with Customer Service experience?Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer who offer a happy, supportive working environment and are a true investor in people!This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL) who is passionate about...

  • Customer Service Advisor

    2 months ago

    Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Are you fluent in Dutch with Customer Service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer who offer a happy, supportive working environment and are a true investor in people! This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL) who is passionate about providing...

  • Customer Service Advisor

    2 months ago

    Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Are you fluent in Dutch with Customer Service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer who offer a happy, supportive working environment and are a true investor in people! This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL) who is passionate about providing...

  • Dutch and English Speaking Customer Service Associate

    2 months ago

    Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Are you fluent in Dutch with Customer Service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer who offer a happy, supportive working environment and are a true investor in people! This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL) who is passionate about providing...

  • Dutch and English Speaking Customer Service Associate

    2 months ago

    Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Are you fluent in Dutch with Customer Service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer who offer a happy, supportive working environment and are a true investor in people! This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL) who is passionate about providing...

  • eCommerce Marketing Exec

    4 weeks ago

    Burnley, United Kingdom Ralph Recruitment Full time

    Are you fluent in German?Have you a keen eye for detail?Do you have an interest in Digital Marketing?Ralph Recruitment are excited to be recruiting for a German Speaking Marketing Exec, this opportunity would be suitable for a recent graduate or someone with an interest or experience in marketing. Training, support and development is a big part of the...

  • Customer Service

    4 months ago

    Burnley, United Kingdom mpeople recruitment limited Full time

    Customer Service Representative - **Temporary Maternity Cover - 9 Months**: - **Monday - Friday**: - **8am - 4pm / 9am - 5pm**: - **Work from home / hybrid working available following successful training period**: - **Salary: £10.50 per hour** **Your Responsibilities**: - Receiving inbound calls regarding enquiries - Acting as a pivotal point of...

  • Customer Service

    4 months ago

    Burnley, United Kingdom mpeople recruitment limited Full time

    Customer Service Representative - **Temporary Maternity Cover - 6 - 9 Months**: - **Monday - Friday**: - **9am - 5pm**: - **Work from home / hybrid working available following successful training period**: - **Salary: £11.25 per hour** **Your Responsibilities**: - Receiving inbound calls regarding enquiries - Acting as a pivotal point of contact for...

  • Customer Service

    4 months ago

    Burnley, United Kingdom Utility Warehouse Full time

    Company Description **Salary**: £23,000 - £25,000 depending on experience **Location**: Burnley, Empire Business Centre, 2 Empire Way, Burnley, BB12 6HA Your first 8 weeks will be onsite training in our Burnley office, followed by onsite OR hybrid working with a minimum 1 day a week in the office Hours: 40 hours across 5 days per week across Monday to...

  • Customer Service Representative

    2 weeks ago

    Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Ralph Recruitment Ltd is partnering with a leading online retailer to find a talented Multilingual Customer Experience Executive who can provide exceptional customer service in a happy and supportive working environment.This is a fantastic opportunity for a customer-focused individual who is passionate about delivering outstanding service to customers.The...

  • Customer Service Representative

    2 weeks ago

    Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Ralph Recruitment Ltd is partnering with a leading online retailer to find a talented Multilingual Customer Experience Executive who can provide exceptional customer service in a happy and supportive working environment.This is a fantastic opportunity for a customer-focused individual who is passionate about delivering outstanding service to customers.The...

  • Customer Service Representative

    4 days ago

    Burnley, Lancashire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to members across various channels,...

  • Customer Service Representative

    4 days ago

    Burnley, Lancashire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to members across various channels,...

  • Customer Service Executive

    3 months ago

    Burnley, United Kingdom EFS Full time

    **Customer Service Executive** **£23,000 - £24,000 basic + Bonus** EFS Global are rapidly expanding, with this, we are seeking one experienced **Customer Service Executive **to join our experienced team. The role is office/desk based, working from our Head Office in Burnley, supporting over 30 depots across the UK. We will ensure you have all the tools...

  • Customer Service Executive

    4 months ago

    Burnley, United Kingdom EFS Full time

    **Customer Service Executive** **£23,000 - £24,000 basic + Bonus** EFS Global are rapidly expanding, with this, we are seeking one experienced **Customer Service Executive **to join our experienced team. The role is office/desk based, working from our Head Office in Burnley, supporting over 30 depots across the UK. We will ensure you have all the tools...

  • Customer Service Representative

    1 week ago

    Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Services Associate. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their queries, and resolving any issues in a timely and professional manner.Key ResponsibilitiesRespond...