Internal Technical Co-Ordinator

4 weeks ago

Binley Woods, United Kingdom Saint Gobain Full time
At Saint-Gobain Construction Chemicals UK & Ireland, we are looking for an Internal Technical Co-Ordinator to work under our GCP brand.
As part of the role, you will be providing Architects, Engineers, and Contractors with a high level of technical advice across the full GCP range of waterproofing products and systems.
As well as providing technical advice, you will also be identifying opportunities for our commercial teams to both develop and secure GCP specifications, promoting the brand and our products / services.
This role is based out of our Dukinfield facility.
What we're looking for:
Experience in below and above ground structural waterproofing and products, ideally CSSW qualified.
Previous experience in a technical role, with a good understanding of technical concepts and principles in building construction.
Knowledge to produce detailed design proposals in accordance with current industry standards.
Good communication skills, both written and verbal, with ability to communicate at all levels within an organisation.
Comfortable in working individually or as part of a wider team, to identify and deliver customer needs, ensuring the highest standards of service and support.
Must have an inquisitive nature with ability to ask questions, think laterally and have an eye for detail.
What you will be doing:
Dealing with inbound telephone and email customer enquiries in a timely and professional manner to the satisfaction of the customer and within a specified timescale.
Outbound customers calls to pre-qualify all enquiries and establish the customers' requirements and identify opportunities for GCP products / systems.
Preparation of technical proposals, correspondence, details / drawings and specifications.
Identifying opportunities for the Commercial team to visit customers to both develop and secure GCP specifications and promote the GCP brand, products and services.
Recording all relevant information on the CRM database
Schedule further activities and follow up calls as / where required.
Monitor, develop and maintain projects within the CRM database whilst liaising with the Commercial Team.
Work closely with the Commercial and Technical teams to ensure customer satisfaction and strengthen relationships.
At all times you will promote a positive and highly professional company image to the marketplace.
Undertake administrative duties where required and as directed by the Internal Technical Sales Manager.
Are GCP and Saint-Gobain inclusive employers?
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you

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