Quality and Technical Manager

1 month ago

London Area, United Kingdom QHQ Ltd Full time

Our Client is an established home textiles company, manufacturing importing and distributing quality rugs from around the world, with design, innovation, and quality at the heart of the business. Their customer portfolio is extensive and continues to grow, supplying major retailers and exceeding customer’s expectations in service levels, product, design, innovation, quality, and price.

This is a great opportunity for the right person, to join the fantastic team and grow with the rapidly expanding business.

The Role

As a Quality and Technical Manager, you will play a crucial role in working with the Buying team in

evaluating new product designs, managing vendors, overseeing critical paths, and ensuring the

sealing process runs smoothly.

Your attention to detail, proactive approach, and excellent communication skills will contribute to the company’s success.

Liaising directly with retail partners on all technical, quality and auditing aspects, ensuring adherence to all technical standards, manage online technical databases files and deliver a ‘best in class service.’

Main Responsibilities Include:

• Supplier and Customer Management: Build and maintain strong relationships with the Client’s

partner factories, product teams in country and customers to ensure timely delivery of high quality products and services.

• Evaluating New Product: Work collaboratively with the product development team in assessing the quality, testing and design of new products to ensure they meet customer expectations.

• Management of Technical Data: Checking of technical compliance documentation, testing and factory auditing data alongside the product team, ensuring labelling requirements are met.

• Sustainability and Ethical Compliance Strategy: Identify areas of growth within our business to ensure our Client upholds its commitment to sustainability and ethical compliance.

Alongside this, building strong relationships with their customers in understanding their business’s requirements around auditing and testing and how they will be achieved.

• Analysing Returns & Investigating Quality Issues: Collect and analyse data to identify potential issues and collaborate with suppliers to improve product quality.

About you:

• You possess a proactive mindset, always seeking opportunities to improve processes and identify potential issues before they arise.

• Are driven by results, taking ownership and pride for the performance of your product area.

• You excel in fast-paced environments, consistently meeting deadlines and delivering highquality results.

• You value teamwork and actively contribute to the success of the team. Excellent communication with the buying team, in country offices and suppliers. Role will include travel.

• Commercial awareness of the homeware market and ability to combine experience and data

to make informed decisions.

• Strong understanding of product manufacturing, testing, sustainability certification and sealing processes required to ensure compliance with safety, ethical, quality, and legal standards for all products.

• Relevant experience working as a technologist in the homeware industry. Experience in textiles would be an advantage.

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