Customer Care Agent

1 month ago

Finsbury Square, United Kingdom Australasian Recruitment Company Full time
CUSTOMER CARE AGENT
We are working with an exciting client that is in their ‘scale up’ phase and looking to bring in a team of customer care agents in the coming months for ongoing temporary work.
  
Our client is a global D2C medicine platform across the UK, US and EU working with multiple healthcare brands. This specific opportunity will sit within the weight loss brand with over 500,(Apply online only) customers.
  
CUSTOMER CARE AGENT ROLE:
Using Zendesk to manage customer queries about services, orders, and applications for medical prescriptions
Compliance administration such as valid ID checking and patient data input
Completing pre-checks for applications, working through 1,(Apply online only) backlogged applications
Responding to emails from a shared inbox
Making outbound calls to update customers on order progression or missing application information
Managing complex and sensitive communications with customers
Maintaining and adhering to patient confidentiality policies CUSTOMER CARE AGENT ESSENTIALS:
Min 6 months of customer service experience using a CRM system
Must be comfortable working two weekends per month
Excellent verbal and written communications
An interest in health & wellness
Ability to work autonomously
Pro-active attitude
Zendesk experience (desired, but any CRM system experience will be considered) If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.
  
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation

  • Outbound Customer Booking Agent

    3 weeks ago

    Benton Square, United Kingdom Verisure Full time

    Customer Booking Agent (Outbound)Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 9am - 6pm including paid breakHolidays: 29...

  • Inbound Customer Booking Agent

    3 weeks ago

    Benton Square, United Kingdom Verisure Full time

    Customer Booking Agent (Inbound)Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 8am - 3pm including paid breakHolidays: 29...

  • Outbound Customer Booking Agent

    1 week ago

    Benton Square, United Kingdom Verisure Full time

    Customer Booking Agent (Outbound)Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 9am - 6pm including paid breakHolidays: 29...

  • Inbound Customer Booking Agent

    1 week ago

    Benton Square, United Kingdom Verisure Full time

    Customer Booking Agent (Inbound)Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 8am - 3pm including paid breakHolidays: 29...

  • Inbound Customer Booking Agent

    1 week ago

    Benton Square, United Kingdom Verisure Full time

    Customer Booking Agent (Inbound)Quorum Business Park, Newcastle, NE12 8BUSalary:£20,820.80 + uncapped commissionWorking Hours:35 hours per weekShift Pattern:Monday to Friday between 8am - 3pm including paid breakHolidays:29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking Agents...

  • Outbound Customer Booking Agent

    1 week ago

    Benton Square, United Kingdom Verisure Full time

    Customer Booking Agent (Outbound)Quorum Business Park, Newcastle, NE12 8BUSalary:£20,820.80 + uncapped commissionWorking Hours:35 hours per weekShift Pattern:Monday to Friday between 9am - 6pm including paid breakHolidays:29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking Agents...

  • Project Director

    1 month ago

    Finsbury Square, United Kingdom Thorn Baker Construction Full time

    Job Title:Project DirectorLocation:LondonDue to continued growth and recent contract awards Thorn Baker's exceptional client is currently looking for an experienced and ambitious Project Director for high-end interiors projects in London. Delivering prestigious and exciting bespoke joinery and interior fit-out projects across a broad range of sectors, you...

  • Loan Administration Executive

    1 week ago

    Finsbury Square, United Kingdom Brooke Harrison Recruitment Full time

    We are a leading financial services firm specializing in lending and mortgage solutions. With a substantial portfolio exceeding £600 million, we are committed to providing excellent service to our clients and ensuring the smooth management and administration of loans. * Location: London City Centre * Fully Office Based.We are seeking a highly skilled and...

  • Loan Administration Executive

    2 weeks ago

    Finsbury Square, United Kingdom Brooke Harrison Recruitment Full time

    We are a leading financial services firm specializing in lending and mortgage solutions. With a substantial portfolio exceeding £600 million, we are committed to providing excellent service to our clients and ensuring the smooth management and administration of loans. * Location: London City Centre * Fully Office Based.We are seeking a highly skilled and...

  • HST Sales Agent in SELFRIDGES/HARRODS

    2 days ago

    Manchester Square, United Kingdom Buzz Retail Full time

    Experienced Sales Agent & Product Demonstrator Wanted for HST Hair Styling Brand at Buzz Retail LtdHST Hair Styling Brand presents an array of innovative products, each designed with unique features that cater to the discerning customer. Our dedication to superior quality, ease of use, and ensuring customer delight sets us apart. You’ll find us among the...

  • Brokerage Officer

    2 months ago

    Finsbury Square, United Kingdom Social Personnel Full time

    The post-holder will be part of the Commissioning Team and work closely with Service Managers, Senior Practitioners and Care Managers to source, arrange and amend packages of care, placements in residential and nursing homes and supported living services. This may involve regularly dealing with complex and/or contentious issues.The Brokerage Officer will act...

  • Outbound Contact Centre Agent

    3 weeks ago

    Benton Square, United Kingdom Verisure Full time

    Contact Centre Agent (Outbound)Do you have the following skills, experience and drive to succeed in this role Find out below.Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday betwe 2pm until 9pm including paid breakHolidays: 29 days plus bank holidays increases to...

  • Outbound Contact Centre Agent

    1 week ago

    Benton Square, United Kingdom Verisure Full time

    Contact Centre Agent (Outbound)Do you have the following skills, experience and drive to succeed in this role Find out below.Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday betwe 2pm until 9pm including paid breakHolidays: 29 days plus bank holidays increases to...

  • Outbound Contact Centre Agent

    1 week ago

    Benton Square, United Kingdom Verisure Full time

    Contact Centre Agent (Outbound)Quorum Business Park, Newcastle, NE12 8BUSalary:£20,820.80 + uncapped commissionWorking Hours:35 hours per weekShift Pattern:Monday to Friday betwe 2pm until 9pm including paid breakHolidays:29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking Agents...

  • Customer Care Call Advisor

    1 week ago

    Benton Square, United Kingdom Verisure Full time

    Customer Care Call AdvisorNewcastle, NE12 8BUSalary:Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)Working Hours:37.5 hours per weekShift Pattern:Monday to Friday between 9am until 5:30pmHolidays:29 days annual leave including bank holidays, increasing to 31 days after 1 years'...

  • Customer Care Call Advisor

    1 week ago

    Benton Square, United Kingdom Verisure Full time

    Customer Care Call AdvisorApply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)Working Hours: 37.5 hours per weekShift Pattern: Monday to Friday...

  • Onboarding Consultant

    2 weeks ago

    Finsbury Square, United Kingdom The Portfolio Group Full time

    Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration,...

  • Onboarding Consultant

    1 week ago

    Finsbury Square, United Kingdom The Portfolio Group Full time

    Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration,...

  • Onboarding Account Manager

    1 day ago

    Finsbury Square, United Kingdom The Portfolio Group Full time

    Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration,...

  • Onboarding Consultant

    2 weeks ago

    Finsbury Square, United Kingdom The Portfolio Group Full time

    Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration,...