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Technical Support Engineer

2 months ago

StainesUponThames, United Kingdom ConSol Partners Full time

This role is paying the equivalent of £30K to £34K Per Annum on a 12 Month Contract


Join Our Global Technical Support Team

Are you a passionate tech whiz with a knack for solving problems? Do you thrive in a fast-paced, collaborative environment?

We're looking for talented engineers to join our diverse and growing Platform Technologies Team . Our team is responsible for ensuring the smooth operation and data integrity of our technological client platform. Support centers are located around the world, offering a truly global experience.


What You'll Do:

  • Be a technical hero Resolve complex issues and escalations for our technological client users.
  • Provide expert guidance to help them achieve their business goals.
  • Advocate for the client by providing feedback and suggesting improvements to the platform and development teams.
  • Play a key role in knowledge-sharing and process improvement initiatives.

Here's a deeper dive:

  • Technical Problem Solving: Work on and resolve technical issues reported by both internal and external users.
  • Customer Focus: Maintain accurate case records and prioritize customer satisfaction.
  • Technical Expertise: Understand our platform, cloud technologies, and troubleshooting practices to tackle complex situations.
  • In-depth knowledge: Analyze, troubleshoot, and resolve issues related to platform upgrades, cloning, databases, reporting, AI, scripting, development tools, plugins, and applications.
  • Communication Master: Manage client expectations and effectively communicate solutions to complex technical problems (written and verbal).


Who You Are:

  • A passionate and dedicated individual committed to personal and professional development.
  • A natural owner – someone who takes responsibility and sees things through.
  • A trustworthy teammate who honors commitments and builds strong relationships.
  • A problem-solver with a knack for breaking down complex concepts.
  • A clear and concise communicator, both written and verbal.
  • A quality-oriented professional with a focus on exceeding customer expectations.
  • A goal-getter who thrives under pressure and maintains focus on key objectives.
  • A master of multitasking and managing a caseload efficiently.
  • An adaptable team player who enjoys collaboration.


What You Bring to the Table:

  • A Bachelor's in Computer Science (or a related technical degree) or 1+ years of relevant technical support experience.
  • Familiarity with object-oriented programming languages like Java.
  • Understanding of web application components.
  • Working knowledge of scripting languages (JavaScript, Python, Perl, Unix Shell, Windows Shell).
  • Basic understanding of Linux/Unix and relational databases (e.g., MySQL, Oracle).
  • Ready to take the next step? We look forward to hearing from you