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Field Service Manager

3 months ago

Sandy, United Kingdom Stannah Full time
We are looking for a Field Service Manager to join our well-established
Brackley Branch.
This role would be ideal for candidates located in Reading or oxford.
Stannah is a proud leader of the global lift market. We are focused on the
future; keeping our products at the cutting edge of safety and innovation.
Evolving to meet the ever-changing demands the world presents.
We’re a big business but we never forget that vital to our success are the
amazing people who work for us. We offer our employees an attractive benefits
package and the opportunity to develop their careers.
As a part of the management team within the branch, you will play a pivotal
role in driving operational excellence and exceeding business goals.
As the Field Service Manager, youll lead a team of skilled Lift Engineers.
Guiding them towards successfully achieving our Business Plan targets for
Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within
our branchs designated area.
Youll have the opportunity to shape and inspire your team. Ensuring that they
consistently deliver exceptional service that aligns with our company values
and Health and Safety standards.
This is a fantastic opportunity for an individual with previous experience
within the lift industry to join a passionate, dedicated team.
Our ideal candidate would have proven experience within the lift industry
similar service industry. Ideally within a management role or senior technical
engineering role.
The successful candidate will be based from our Brackley Service Branch,
however, travel throughout **South Midlands and home counties** is to be
expected. A full UK driving licence is essential.
You will receive a competitive salary plus a benefits package which includes a
company carcar allowance.
**Responsibilities:**
* Efficiently plan engineer workloads
* Manage absence, performance, and appraisals for the team.
* Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
* Carry out regular site monitoring
* Maintain relationships with customers, addressing any queries and complaints
* Maintain credit control logs and CRM
**Requirements:**
* Previous experience working within the lift industry or similar service industry with transferable skills is essential
* Relevant technical or management qualifications would be desirable
**Company Information:**
Stannah is a family-owned manufacturing and engineering company. Our products
move people and goods in and around homes and buildings. We make life easier
for people. We do this by improving access for greater convenience and
independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and
today Stannah is a global business. The family is in their fifth generation
and plays a hands-on role in running the business. Most people know us for our
stairlifts. Our range of products includes lifts, escalators, and homelifts.
We also provide maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome and encourage
applications from candidates of all backgrounds, identities, and abilities. We
are a Disability Confident Committed Employer. We treat all our job applicants
fairly and with respect.
Our employees are the heart of our business. We take great care to create a
working environment where everyone feels valued. Join our team and be a part
of our diverse and inclusive community
**Benefits Include:**
* Competitive Salary, paid on a monthly basis
* Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
* 25 days holiday, plus bank holidays
* Holiday scheme to buy extra days’ annual leave
* Pension Scheme. Matched contributionsalary sacrifice
* SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
* Life Assurance Scheme
* Long Service award scheme, with holiday benefit
* Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
* Employee Assistance Programme. A workplace initiative to support and enhance well-being
* Enhanced maternity and paternity provision
* Free parking
* Company Vehicle or Car Allowance
**We reserve the right to close this vacancy early if we receive a high number
of applications for the role.**
**Appropriate right to work must be held by applicants. Sponsorship is not
available.**
#MandRBrackley