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Network/Infrastructure Manager
2 months ago
Hybrid: Bristol office 1 day per week
Our high profile and prestigious client are on an exciting journey. They are looking for an experience Infrastructure Leader to lead their Network and Digital Platform Teams. This superb new role will be involved in the delivery of new IT capabilities across the organisation.
Your role will be to ensure the smooth and efficient operation of the Networking, Platforms and Server teams, ensuring that they meet all SLAs and KPIs. The role will provide leadership and direction over IT Infrastructure both on premise and in the cloud, driving customer-centric service excellence and ensure the delivery of high-quality IT services.
What will you be doing?
A key focus of the role will be to provide operational leadership and direction for Digital Platforms and Networks, developing and successfully communicating the function’s strategy, vision, and roadmap to stakeholders across the IT Department and wider organisation. This includes leading on initiatives to optimise IT service delivery processes, based on ITIL best practices, identifying areas for process improvement.
This role will lead on the transformation of their Datacentre and Cloud Infrastructures reducing the complexity of the environment, introducing cutting edge technologies and improving service delivery to the end users.
You will proactively manage performance ensuring KPI targets are met, driving service excellence with an active focus on customer satisfaction, making effective use of technology to remove unnecessary barriers.
Other aspects of the role will include –
* Working with key suppliers to deliver services and support to the organisation to ensure that its IT Infrastructure is maintained and operating optimally.
* Ensuring business continuity plans and recovery processes are in place and tested for Infrastructure platforms.
* Ensure IT Services are monitored and proactive maintenance performed to prevent service outages occurring.
* Establishing a skill matrix to influence the training plan to develop skills on current and emerging technologies.
* Managing the Emergency Response Team (EMT) service, including the out of hours service provision with our external service provider.
* Managing relationships with senior stakeholders and external partners, being trusted to report accurately against progress and escalate risks and issues to an appropriate level for resolution or mitigation.
Ideally you'll have significant experience managing Infrastructure teams and technologies under and ITIL focused support environment. With a strategic mindset, you will be driven to align and deliver an IT Service Platforms Strategy. You must be customer centric with demonstrable evidence of implementing initiatives to improve customer journey and user experience.
The role requires excellent verbal and written communication skills with the ability to build and maintain strong working relationships with stakeholders of all levels.
Your skills and experience should also include-
* Proficiency in IT Service Management frameworks such as ITIL, with a focus on optimising service delivery processes and implementing best practices.
* Capability to develop and execute strategies for service improvement, aligning with organisational objectives and industry standards
* Skills in defining and driving SLAs, KPIs, and other metrics to measure service efficiency and effectiveness, supported by strong analytical capabilities
* Ability to lead and motivate a team, including recruitment, development, and performance management, fostering a collaborative and productive work environment
* Experience of developing innovative solutions to resolve complex technical queries and business critical Major Incidents.
* Strong technical knowledge across a range of IT disciplines.
* Excellent analytical, problem-solving, and strategic-thinking abilities.
* Strong planning and organising skills, able to balance immediate and longer-term goals and utilise knowledge of operational and business activities to prioritise demand
