Aftersales Advisor

Aftersales Advisor
We are currently seeking a Experienced Automotive Aftersales Advisor to join our team. This role is a Dual role or Parts and Service Advisor and you will be responsible for assisting customers with their parts and servicing needs and providing exceptional service. Experience in a similar motor trade role is Mandatory
You will need a full driving licence and will be used to upselling.
Working Monday - Friday 08.00am - 18.00pm and 1 in 2 Saturday mornings 8.30am - 13.30pm
The salary for the Aftersales Advisor is
Salary is £28,500 there is a bonus based on a profit share scheme Ote is up to £35,000 but is uncapped (our top earner is earning £42,000)
As a aftersales advicor your Duties will be
- Organise and maintain parts and service inventory
- Utilise Excel to track and manage parts data efficiently
- Communicate effectively with customers to understand their requirements
- Provide excellent customer service and assist with parts and service inquiries
- Use phone etiquette when handling customer calls
- Assist in identifying the correct parts needed for repairs or maintenance
- Handle bilingual or multilingual customer queries effectively
Qualifications
- Strong organisational skills
- Proficiency in Excel for data management using either Keyloop or Cdk Kerridge
- Ability to maintain accurate parts inventory records
- Excellent phone etiquette skills
- Effective communication skills to interact with customers and team members

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