Civils Coordinator

NMS Recruit are seeking an experienced Civils Coordinator for a thriving ISP. This is an office based role where you will be responsible for ensuring the smooth delivery of Civil Engineering activities in a timely and costs effective manner to deliver an excellent customer experience. Having the customer at the heart of what we do, you will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to steer through complex issues to ensure circuits are handed over in a timely fashion.
As a team member, you will continually look to always facilitate improvements and efficiencies with the customer experience in mind. You will also keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company driving fibre delivered products and services to partners and businesses across the UK.
Responsibilities
• Manage a workstack of connection installs that are currently awaiting civils
• Manage Network extensions which require Civils / PIA amendments
• Manage the contractor to ensure process is followed and PIA compliant including chasing SPO evidence
• Drive customer connections whilst awaiting civils and contractor to find work arounds i.e., civils avoidance or re routes
• Manage costs
• Data tracking
• Updating the customer and partners with progress
• Proactive with permit checking - Street Manager
• Identify and manage risks & issues to minimise the impact to customers
• Work as part of a team to maintain a positive environment, building strong relationships across the business
Essential Experience
• Knowledge of GPON telecoms networks
• Experience working in a customer service environment
• PIA experience
• Civils admin experience
• Analysis, organisation, and planning skills
• Excellent communication skills (written and verbal)
• Self-motivated and driven to meet service objectives and targets
• Enthusiastic and highly motivated with an eye for detail
• Able to liaise and interact effectively with management, technical teams, and customers
• Flexible approach and able to manage varying workload
• Team Player
Desirable Experience
• Experience of using GIS systems
• Experience of Street Manager portal
Benefits
• Up to £32,000
• 25 days holiday plus bank holidays
• 1 day off for your birthday
• Death in service
• Pension
• Non contractual bonus
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

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