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Domestic Services Team Leader
2 months ago
Location: Carlisle - Fusehill Street
Salary: £15,867 per annum
Hours: 24 hours per week,Monday-Friday 6:00am – 11:00am
The University is a place where people are at the heart of all they do, where enriching the lives of their students, staff and the communities they serve means they make a difference that really matters.
Now is a very exciting time to be joining them because they are delivering a new strategic plan focused on making the most of their three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for their region, nationally and internationally.
The Role
Are you a suitably qualified, proactive and flexible individual who would like to join theirr Domestic Services Team? As their Domestic Services Team Leader you will support the Working Supervisor on the day-to-day operations through support and excellent customer service.
The Domestic Services Team provide a professional cleaning service to staff and students, either working alone or as part of a team, working on similar tasks usually with short, defined timescales.
As the Domestic Team Leader you will assist the Working Supervisor to ensure the Domestic Services on campus are delivered in a professional manner, whilst ensuring the Domestic Assistants provide an excellent customer service and operate within agreed financial parameters at all times.
You will carry out a range of cleaning activities mainly using routine procedures and working to agreed timescales. You will be required to liaise with customers, handle their queries and more. You will also be required to have a basic knowledge of IT and be able to use Microsoft Outlook, Microsoft Word as well as other software packages.
On occasion, you will be involved in supervising work, assigning duties to domestic assistants and supporting senior domestic services staff. Some of these tasks may require formal training and/or qualifications.
There may be occasions where you will be required to work weekends/at another campus.
Skills and Qualifications
* Education to RQF Level 2 (GCSE grade C or above, or equivalent) standard in English and Mathematics.
* Previous experience of delivering excellent service in a customer facing role.
* Skills are previous experience that are relevant to this tole.
* Understanding of Health and Safety, COSHH and security requirements relevant to the role.
* Able to prioritise and carry out a range of activities, including resolving standard and routine work issues based on understanding procedure and practice and quality standards.
* Awareness of how to handle confidential information appropriately.
* IT literacy and/or ability to use package(s) relevant to the area of work (e.g. creating straightforward reports or collating data).
Benefits
* 41 days holiday Inc. bank holidays
* Excellent pension scheme with 8% employer contribution
To Apply
If you feel you are a suitable candidate and would like to work for this reputable University, please click apply to be redirected to their website to complete your application.
They encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in their University and in comparison, to the sector
