Senior Service Account Manager
3 weeks ago
Responsibilities:
• Responsible for managing the largest service accounts, directly by themselves and overseeing the ones looked after by their account managers within their team. Building strong relationships with clients.
• Managing diaries to ensure scheduling is set to meet customers’ needs
• Ensure service level agreements are adhered to along with department KPI’s
• Quote generation within agreed timescales
• Follow up on quotations
• Ensure more complex problems are raised to the Technical Service manager or Service Operations Manager as appropriate
• Deliver, manage and monitor the training and development of account managers and administrators within the individuals team
• Invoicing is completed accurately and within KPI timescales
• Manage the Service Inbox to ensure work is distributed fairly and appropriately across the team
The working week is Monday – Friday, 9am- 5pm
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