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Female* Service Manager

4 weeks ago

WestonsuperMare, United Kingdom Next Link Full time
We have a rewarding opportunity available for a

Female Service manager

to join our team based across

North Somerset . You will join us on a full time, fixed term contract basis, working 30 or 37.5 hours per week including participation in out of hours telephone on-call rota and some evenings and Saturdays. In return, you will receive a competitive salary of Point 28

£37,938 per annum

(pro rata for part-time hours)plus benefits.Established in 1999,

Next Link

is the leading provider of domestic abuse services to adult and child survivors in Bristol, South Gloucestershire and North Somerset. At Next Link we are committed to providing holistic, empowering, trauma informed and personalised support and advocacy to people experiencing domestic abuse. With a focus on survivor's safety and recovery, we believe the provision of flexible support tailored to survivor's needs can be transforming, helping to maximise independence and self-determination so survivors can make informed choices.In return for joining us, we will offer you:Up to 30 days annual leave (depending on length of service)3 extra holidays including International Women's DayExcellent development and training opportunitiesEmployer pension contribution (minimum 5% of your gross salary)Mindful Employer Plus SchemeCycle to Work SchemeLong Service AwardsHealth and Wellbeing programmeAbout the role:This post will take a lead role within Next Link Domestic Abuse services, supporting adult and child victims and survivors of domestic violence and abuse. You will be responsible for managing an integrated staff team operating across North Somerset ensuring the delivery of high-quality accommodation, support, advice and advocacy services that includes:Safe house provision for families, single women, women with complex needs and menSupport Services including IDVA and Floating Support services; Group Work; Children's services and co-located servicesKey duties and responsibilities of our Female Team Leader (North Somerset):Alongside the Senior Director of Services, provide leadership and performance management for the services and staff delivery team under your remit, manage the services according to service level agreements, ensuring staff work to high professional standards.Promote the service through building positive relationships with Survivors, Police, Lighthouse, current and potential referrers.Ensure effective access to the service for survivors and encourage their engagement with the service, through multi agency working and service flexibility.Contribute to the design, implementation and evaluation of the Next Link Services.Co-ordinate and manage the application, referral and admission / support delivery process in line with the referrals and allocations policies and risk assessment procedures, ensuring a quick and effective response to meet client need.Determine staff caseloads and manage service and staff capacity, co-ordinating the team's support of service users using the full range of contact and support methodsEnsure risk assessments (including DASH), safety plans, referrals and risk management plans are carried out to a high standard and are managed appropriately and that the service is represented at the MARAC.Take overall responsibility for the effective housing management of the safe houses including health and safety compliance, maintenance, planning renewals and replacements to maintain the quality and comfort of the houses, maximising occupancy and rental income.The successful candidate will:Have substantial experience of working with victims/survivors of sexual violence or domestic abuseExperience of and ability to provide vision and leadership that directs the internal management and delivery of high-quality services.Substantial management experience, including staff support, supervision and performance management within the housing, domestic abuse, or similar support sector.Extensive experience of trauma informed practice and sensitively assessing and responding to the needs and risks of survivors and children experiencing domestic violence.Experience working with multi agency partners e.g. The Police, Social Services and MARAC.Experience of delivering presentations and / or training.Proven experience working in a supported housing setting and providing support in shared accommodation.Demonstrable experience of being proactive rather than reactive: focuses on preventing problems in the future rather than just resolving immediate issues.A full driving licence and access to transport.If you are motivated, resourceful and passionate please

apply

now to join us as our

North Somerset Service Manager .How to apply:Pleasedownload the application pack from our website and complete the application form. Please submit your application by

9am Friday 14th March 2025

. Please do not send CVs. Interviews will be held

on 20th March 2025.

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