Membership Services Coordinator: Member Relations

4 days ago

Bloomsbury London, United Kingdom The British Museum Full time
Role Summary

Membership Services Coordinator: Member Relations
Advancement 
Full-time
Permanent 
£29,399  per annum
Application deadline: 12pm (midday) on Monday 8 July 2024 

About this role

The Membership Team at the British Museum is seeking a new Membership Services Coordinator: Member Relations, to deliver exceptional standards of customer care, ensure high levels of satisfaction across the Membership base, and take responsibility for critical processes in the Membership contact centre.  

With over 70,000 Members of the Museum, this role underpins our efforts to offer a Membership experience of enduring value and ensure that Members' generous support is always reciprocated with a first-class service. The role is essential to the operational efficiency of a dynamic and fast paced team; maximising every opportunity to aid and enrich Members’ enjoyment of the Museum.

Key areas

  • Take hands-on-responsibility for the smooth operation of the Friends inbox, telephone line, and processing of postal correspondence.
  • Work effectively to streamline and accelerate the response to Members’ queries, while also providing support and assistance to other colleagues to prevent the accumulation of any delays or backlogs. 
  • Ensure complaints are responded to swiftly and resolved satisfactorily, under the guidance of the Membership Services Manager: Membership Relations.
  • Take primary responsibility for voicemail replies, customer service reporting, online FAQs, the maintenance and generation of template responses, and other critical administration across the Membership Services team.
  • Ensure accurate data regarding contact with Members is recorded on Raiser’s Edge (the Museum’s CRM system), and train new team members in the processes and systems related to customer care.

About you

To be successful in this role, you will have –

  • Experience of and enjoy working with the public.
  • A conscientious and proactive mindset, with a willingness to never let a problem go unresolved or an opportunity for incredible service unrealised.
  • Excellent telephone manner and strong written correspondence skills.
  • Experience of using CRM software.
  • Strong attention to detail and accuracy.
  • Experience of responding to complaints and feedback.
  • Proven organisational skills.

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures. 

The Museum offers a competitive benefits package including:

  • Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays
  • Membership of the civil service defined benefit pension scheme (find out here  what benefits a civil service pension provides).
  • Free entry to a wide range of museums and exhibitions
  • Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
  • Interest-free travel, bicycle and rental deposit loans
  • Professional and personal development opportunities
  • Employee Assistance Programme
  • Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details to  .

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. Typically however, we would expect the post holder to be on site 3-4 days per week. 

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

  • Membership Services Coordinator: Member Relations

    2 weeks ago

    Bloomsbury, Greater London, United Kingdom The British Museum Full time

    Role Summary Membership Services Coordinator: Member Relations Advancement Full-time Permanent £29,399 per annum Application deadline: 12pm (midday) on Tuesday 2 July 2024 About this role The Membership Team at the British Museum is seeking a new Membership Services Coordinator: Member Relations, to deliver exceptional standards of customer care, ensure...

  • Membership Experience Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time £30,000

    Membership Coordinator Position at Membership Bespoke Do you have what it takes to be our new Membership Coordinator? If you're passionate about providing top-notch administrative support and fostering engagement within the professional services sector, then this might just be the perfect opportunity for you! Join our dynamic team at Membership Bespoke, a...

  • Membership Services Coordinator: Member Relations

    2 weeks ago

    London, United Kingdom The British Museum Full time

    Membership Services Coordinator: Member Relations Advancement  Full-time Permanent  £29,399 per annum Application deadline: 12pm (midday) on Tuesday 2 July 2024  About this role The Membership Team at the British Museum is seeking a new Membership Services Coordinator: Member Relations, to deliver exceptional standards of customer care, ensure high...

  • Membership Executive

    3 weeks ago

    London, United Kingdom Membership Bespoke Full time

    Membership Executive Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary £35,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPDPermanent Role, Full TimeOur client a leading, reputable and well-regarded Financial...

  • Membership Executive

    2 weeks ago

    London, United Kingdom MEMBERSHIP BESPOKE Full time

    Membership Executive Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary £35,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social...

  • Membership Executive

    3 weeks ago

    London, United Kingdom Membership Bespoke Full time €35,000

    Membership Executive Financial Services Membership Body Hybrid Working Model Flexible – City of London Offices Basic Salary £35,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPD Permanent Role, Full Time Our client a leading, reputable and well-regarded...

  • Membership Executive

    3 weeks ago

    London, United Kingdom Membership Bespoke Full time €35,000

    Membership Executive Financial Services Membership Body Hybrid Working Model Flexible – City of London Offices Basic Salary £35,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPD Permanent Role, Full Time Our client a leading, reputable and well-regarded...

  • Membership Executive

    3 weeks ago

    London, United Kingdom MEMBERSHIP BESPOKE Full time

    Membership Executive Financial Services Membership Body Hybrid Working Model Flexible – City of London Offices Basic Salary £35,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPD Permanent Role, Full Time   Our client a leading, reputable and well-regarded...

  • Membership Executive

    3 weeks ago

    London, United Kingdom Membership Bespoke Full time

    Membership Executive Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary £35,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPDPermanent Role, Full TimeOur client a leading, reputable and well-regarded Financial...

  • Membership Executive

    3 weeks ago

    London,, UK, United Kingdom Membership Bespoke Full time

    Membership Executive Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary £35,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPDPermanent Role, Full TimeOur client a leading, reputable and well-regarded Financial...

  • Membership Executive

    3 weeks ago

    London Area, United Kingdom Membership Bespoke Full time

    Membership Executive Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary £35,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPDPermanent Role, Full TimeOur client a leading, reputable and well-regarded Financial...

  • Membership Executive

    3 weeks ago

    London Area, United Kingdom Membership Bespoke Full time

    Membership Executive Financial Services Membership Body Hybrid Working Model Flexible – City of London Offices Basic Salary £35,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPD Permanent Role, Full Time Our client a leading, reputable and well-regarded...

  • Head of Membership Sales

    4 weeks ago

    London, United Kingdom Membership Bespoke Full time

    **Head of Membership Sales** **International Membership Organisation** **Home Based/Remote - UK Wide with Travel in UK and International** **Basic Salary £65,000-£75,000 dependant on experience plus a discretionary annual bonus of 5% to 10% and benefits including a pension scheme, life assurance, flexible and dynamic working environment and a chance to...

  • Membership Administrator

    4 weeks ago

    London, United Kingdom Membership Bespoke Full time €18 - €19

    Membership Administrator Membership Organisation – Medical and Healthcare Temp to perm, full-time, working in the London office, with flexibility for home working Hourly Rate £17.58 - £19.23 Start Date: Monday 27th May My client, a membership organisation for medical and healthcare is currently recruiting for a Membership Administrator. The Role...

  • Membership Administrator

    1 month ago

    London,, UK, United Kingdom Membership Bespoke Full time

    Membership Administrator Membership Organisation – Medical and HealthcareTemp to perm, full-time, working in the London office, with flexibility for home workingHourly Rate £17.58 - £19.23Start Date: Monday 27th MayMy client, a membership organisation for medical and healthcare is currently recruiting for a Membership Administrator.The Role of the...

  • Membership Administrator

    1 month ago

    London, United Kingdom MEMBERSHIP BESPOKE Full time

    Membership Administrator Want to apply Read all the information about this position below, then hit the apply button.Membership Organisation – Medical and HealthcareTemp to perm, full-time, working in the London office, with flexibility for home workingHourly Rate £17.58 - £19.23Start Date: Monday 27th MayMy client, a membership organisation for medical...

  • Membership Administrator

    1 month ago

    London, United Kingdom Membership Bespoke Full time €18 - €19

    Membership Administrator Membership Organisation – Medical and Healthcare Temp to perm, full-time, working in the London office, with flexibility for home working Hourly Rate £17.58 - £19.23 Start Date: Monday 27th May My client, a membership organisation for medical and healthcare is currently recruiting for a Membership Administrator. The Role...

  • Membership Administrator

    1 month ago

    London, United Kingdom Membership Bespoke Full time

    Membership Administrator Membership Organisation – Medical and HealthcareTemp to perm, full-time, working in the London office, with flexibility for home workingHourly Rate £17.58 - £19.23Start Date: Monday 27th MayMy client, a membership organisation for medical and healthcare is currently recruiting for a Membership Administrator.The Role of the...

  • Membership Administrator

    1 month ago

    London, United Kingdom MEMBERSHIP BESPOKE Full time

    Membership Administrator Want to apply Read all the information about this position below, then hit the apply button.Membership Organisation – Medical and HealthcareTemp to perm, full-time, working in the London office, with flexibility for home workingHourly Rate £17.58 - £19.23Start Date: Monday 27th MayMy client, a membership organisation for medical...

  • Membership Administrator

    3 weeks ago

    London, United Kingdom Membership Bespoke Full time €18 - €19

    Job Description Membership Administrator Membership Organisation – Medical and Healthcare Temp to perm, full-time, working in the London office, with flexibility for home working Hourly Rate £17.58 - £19.23 Start Date: Monday 27th May My client, a membership organisation for medical and healthcare is currently recruiting for a Membership...